Operations Manager

ENGINEERING A FRAMEWORK OF EXCELLENCE. THE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT. Build the system. Lead the team. Own the outcome. DuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on. York, PA (On-Site) The Service Department Is the Revenue Engine. You're the Architect. DuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company - and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect. As Operations Manager, you own the full service department - backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter. If you build operational frameworks that outlast your direct involvement - and you want a role where the results are yours to own - this is it. What You'll Own The Operation Manage day-to-day service department operations - scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision Oversee project execution from start to finish - ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised Manage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance Prepare and manage the department budget - controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable The Team Supervise service technicians and department staff - setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards Build and execute individual development plans for team members - you improve the people, and the people improve the department Drive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively The Performance Monitor and drive department KPIs - productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level Maintain positive relationships with internal teams and external customers - you are the operational point of escalation and the standard-setter for how the department engages with the business Who You Are You don't just manage the work - you design how the work gets done. Your departments run better after you leave than they did when you arrived. An operational architect - you see inefficiency as a design problem, not a personnel problem; you build systems that create consistency before issues surface A people developer - your best technicians are better at their jobs because you invested in them deliberately; your team retention reflects your leadership Financially literate - you manage a budget like it's your own money, evaluate P&L with fluency, and make resource allocation decisions grounded in data A strong communicator - with technicians on the floor, sales partners in the branch, and customers who need a straight answer when something goes wrong Mechanically informed - you don't need to be a technician, but you understand mechanical systems and DOT compliance well enough to lead the people who are Process-disciplined - your scheduling is tight, your fleet documentation is current, your KPIs are tracked, and your team knows exactly where they stand What We're Looking For Required Previous leadership experience is required - you have managed people, held them accountable, and developed them professionally 5+ years of experience in service operations, field service management, or a related operational leadership role Demonstrated ability to manage department budgets, control costs, and drive financial performance Working knowledge of fleet management and DOT compliance requirements Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis Valid driver's license - job site visits and 10% travel are part of this role Preferred High School diploma or equivalent required; associate or bachelor's degree preferred Background in commercial door, dock equipment, mechanical services, or industrial field service Experience with technician scheduling, dispatch, and work order management systems What's In It For You Competitive compensation commensurate with experience and scope Full benefits package: medical, dental, vision, and 401K with company match Company-provided life insurance, short-term and long-term disability A department and team to build - with the authority and support to do it right Visibility to branch and regional leadership - your performance directly impacts the branch P&L National infrastructure and resources behind a local leadership role A culture that rewards accountability, retention, and continuous improvement A Note to the Right Candidate. If you've been running a service department where the system works because of the processes you put in place - where your technicians perform consistently because you developed them deliberately - this is the environment that rewards that. DuraServ's Operations Managers are the operational backbone of every branch. The quality of the service department is a direct reflection of the leader running it - and we look for leaders who take that personally. Engineering a framework of excellence. That's not aspirational here - it's the expectation. Please note: This is NOT a remote or hybrid role. On-site leadership presence is required. About DuraServ DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers - and we hire leaders who understand what it means to be responsible for that standard. DuraServ is an Equal Opportunity Employer. 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