Patient Service Representative

Patient Service Representative

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.

The posted compensation range of $18.00 - $29.46/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

St. Thomas More Hospital, a 25-bed Critical Access Hospital, is the cornerstone of health care services for Fremont County and surrounding southern Colorado communities. St. Thomas More offers 24 hour emergency and trauma services; inpatient acute care; intensive care; labor, delivery, and nursery care; multi-modal diagnostic imaging; inpatient and outpatient surgical services; rehabilitation services; cardiopulmonary rehab and diagnostics; sleep studies; an infusion center; wound care; and a community blood bank. We are on a mission to provide high quality care with zero harm to patients and employees. Our board-certified physicians specialize in emergency medicine, internal medicine, urology, bariatric services, obstetrics/gynecology services, general surgery, orthopedic surgery and osteopathic treatment. Employees of St. Thomas More enjoy the camaraderie of a close-knit community hospital, the relaxed feel of small-town life and an affordable cost of living in a town rich in culture and historic architecture. Located about 50 miles from Colorado Springs at the foothills of the Rocky Mountains and the mouth of the Royal Gorge, locals and visitors alike enjoy this area for some of the state's best hiking, wildlife, rafting, camping, fishing, climbing, and mountain biking. Canon City has an assortment of restaurants, and breweries, and Farmer's Markets in the summer months.

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.