Shift Supervisor/Shift Lead/Key Hourly

Job Description

Job Description

Charley's Philly Steaks 

Store # 5102

Hartsfield-Jackson Atlanta International Airport

6000 N Terminal Pkwy

Atlanta, GA 30320

ROLE PURPOSE

Assist store management in executing store operations during scheduled shifts and ensure that all employees are giving a “Great experience every time” to the customer in a fast-paced, clean and safe environment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, and front-line food preparation. 
• Effectively leads the team during a shift to ensure that excellent restaurant operations are consistently achieved. 
• Ensure the restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods. 
• Delegating duties, assigning specific tasks and ensuring team members prepare food items according to Charley’s standards of quality, consistency and timeliness. 
• Help train and develop team members and positively lead by example using Charley’s 5 Steps of training. 
• Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
• Follow Charley’s operational policy and procedures, including those for cash handling, and inventory controls to ensure the safety of all team members and guests during each shift. 
• Be certified in all positions and to train others on the position in order to help where ever needed. 
• Ensure Key Practices are followed during the shift. 
• Ensure team members follow health, food safety, and safety guidelines for a clean and safe environment. 
• Informs immediate supervision promptly of all problems or unusual matters of significance. 
• Accurately complete designated duties such as inventory control, ordering of products and cash control.
• Other duties as assigned. 

QUALIFICATION REQUIREMENTS

• Must be able to pass the TSA federal background check to work in the airport. 
• One or more years’ restaurant experience (fast food/QSR supervisory experience preferred). 
• Ability to lead a team in a fast-paced, dynamic environment with a sense of urgency.
• Good problem solving and decision making skills.
• Able to exhibit excellent skills with the guests and team members. 
• Supervise and motivate team members to perform to their highest possible level of ability. 
• Takes initiative and always looking for improvement. 
• Have a neat, clean, and professional appearance. 
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.