Customer Support Specialist

Operations Support Specialist

Indianapolis, Indiana | Full-Time

At Superior Auto and SAC Finance, we are more than a Buy Here, Pay Here company. Since 1975, we have helped hardworking individuals gain access to reliable transportation and the opportunities that come with it. Today, we proudly serve customers throughout Indiana, Ohio, Michigan, and Kentucky with a mission built on relationships, trust, and helping people move forward.

About the Role

We are looking for an Operations Support Specialist who enjoys solving problems, staying organized, and supporting both customers and internal teams. In this role, you will help ensure customers remain compliant with their contractual obligations while assisting them in using the benefits Superior Auto provides.

What You Will Do

• Monitor and track vehicle and customer compliance requirements
• Work with Operations to resolve customer and vehicle-related compliance issues
• Keep systems updated with current vehicle information and completed interventions
• Monitor vehicle concerns and validate that proper resolutions are completed
• Partner with Operations to provide customers with feedback on vehicle issues
• Maintain documentation of vendor support provided to vehicles or customers
• Communicate with dealerships to ensure customer and company concerns are addressed

What Makes You Successful

• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Ability to lead problem solving with customers and vendors
• Strong computer skills, including writing, documentation, and system updates
• Clear communication and strong attention to detail

Qualifications

• High school diploma or equivalent
• Automotive customer service experience preferred
• Must be at least 18 years of age with a valid driver's license and good driving record
• Proficient use of Microsoft Office Suite or related software

Benefits

• Paid Holidays, including your birthday
• Health, Dental and Vision Insurance Available
• 401(k) with company match

Superior Auto is an Equal Opportunity Employer