Product Manager - Retail POS-Framingham, MA

Product Manager – Store Systems (POS and Transaction Management)

The Retail Technology team is responsible for delivering reliable, efficient, and scalable store systems that power the in-store experience across Staples' U.S. Retail footprint. This includes Point of Sale (POS), transaction lifecycle management, and the downstream systems that ensure transactional accuracy, reporting integrity, and operational excellence.

This role is focused on in-store Retail POS and transaction systems.

We are seeking a Product Manager – Store Systems (POS and Transaction Management) to help shape and evolve our store technology platform, with a primary focus on Oracle Retail Xstore, transaction workflows, and post-transaction data flows. This role is critical in ensuring that store systems are performant, intuitive for associates, and fully aligned with business, operational, and financial requirements.

This is a product role, combining hands-on backlog ownership and feature delivery with broader platform thinking and cross-functional alignment. You will partner closely with engineering while collaborating across Store Operations, Loss Prevention, Finance, Merchandising, and OMNI teams to deliver solutions that improve accuracy, reduce friction, and enable scale.

What You'll Be Doing

• Own and evolve the Retail POS product domain, with a primary focus on Oracle Xstore, including register workflows, transaction handling, and store execution capabilities.
• Define and own the product roadmap, aligning with business priorities, operational needs, and long-term platform strategy across Store Systems and Transaction Management.
• Manage and prioritize the product backlog for POS and transaction-related features, balancing business priorities, technical constraints, and operational needs.
• Lead deployment planning and scheduling, partnering with engineering and cross-functional teams to ensure well-coordinated, low-risk releases across the store environment.
• Define and enhance end-to-end transaction workflows, including sales, returns, exchanges, suspends, voids, and post-transaction processing.
• Partner closely with engineering teams to translate business requirements into detailed user stories, acceptance criteria, and scalable technical solutions.
• Ensure accuracy and integrity of post-transaction data flows, including journaling, reporting feeds, and downstream system integration.
• Drive tight integration with Finance systems, ensuring transaction data supports reconciliation, reporting, and audit requirements.
• Collaborate with Merchandising and Pricing teams to ensure accurate and consistent execution of pricing, promotions, and offers at the POS.
• Work cross-functionally with Loss Prevention to support controls, reduce fraud risk, and improve exception handling within transaction flows.
• Partner with Store Operations and OMNI teams to ensure store technology supports real-world workflows and evolving business needs.
• Continuously identify and drive improvements in system reliability, performance, and associate experience at the register.

What You Bring to the Table

• Strong ability to bridge business needs and technical execution, translating complex requirements into actionable deliverables.
• Proven experience working closely with engineering teams in Agile environments, owning backlog prioritization and delivery outcomes.
• Excellent cross-functional collaboration skills, with the ability to influence stakeholders across operations, finance, and technology.
• Analytical mindset with a focus on data accuracy, operational integrity, and continuous improvement.
• Strong communication skills, with the ability to clearly articulate product decisions and trade-offs.

Basic Qualifications

• Bachelor's degree in Business, Technology, or a related field (or equivalent experience).
• 5+ years of product management experience, preferably within retail, store systems, or enterprise platforms.
• Experience managing the end-to-end product lifecycle, from concept through delivery and iteration.
• Hands-on experience with Agile methodologies, tools, and team collaboration practices.

Preferred Qualifications

• Deep expertise with Retail POS systems, particularly Oracle Retail Xstore or similar platforms.
• Strong understanding of retail transaction lifecycle management, including front-end execution and post-transaction processing.
• Experience with pricing and promotional execution at the POS, ensuring consistency and accuracy across systems.
• Familiarity with post-transaction data flows, including journaling, reporting, and downstream system integration.
• Experience integrating with Finance and enterprise systems, supporting reconciliation, audit, and financial reporting processes.
• Demonstrated ability to operate in complex, cross-functional retail environments with multiple stakeholders and dependencies.
• Focus on system reliability, performance, and store-level usability.

Get great perks.

• Bonus plan and generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)