Veteran Employment Service Coordinator - Workforce Opportunities

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.



 
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.



 
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.



 

• Plan and implement outreach strategies that result in achieving enrollment goals for JVEP and SSVF.
• Solidify partnerships with the network of veteran-serving organizations in NYC; attend scheduled network meetings and establish cross-referral systems.
• Monitor and manage program performance and outcomes in various boroughs and locations; ensure program goals for enrollment, job placement and job retention are fully met.
• Provide weekly reports and updates related to client enrollment, engagement, job search activities, job retention follow up and re-placements.
• Initiate project plans for performance improvement and quality management.
• Perform quality assurance to ensure data accuracy and timely completion of documentation related to WfO services in AWARDS.
• Facilitate client referrals to, and communication with, the business development team; troubleshoot problems to ensure appropriate and timely job placements.
• Assist in hiring JVEP career counselors, screen resumes, schedule and conduct interviews.
• Plan and implement the onboarding of new staff; complete performance reviews as required.
• Provide oversight, supervisory coaching, and guidance to Career Counselors.
• Ensure that assessments and service plans are updated regularly as required.
• Develop creative client engagement strategies that lead to high level of participation and engagement in WfO services; conduct, at minimum, biweekly outreach to all participants and maintain related progress notes.
• Work closely with WfO’s Business Services team to establish or maintain workflows that maximize placements/outcomes.
• Conduct, at minimum, monthly post-employment follows up and reconnect veterans to new employment opportunities, where needed.
• Track and monitor employment longevity in temporary/seasonal jobs and re-engage veterans in job search before the termination of their work assignment.
• Ensure that 35% of veterans who secure employment remain employed for a minimum of one year.
• Access community resources to aid Veterans in their job search, job retention and/or re-placement efforts.
• Participate in case conferencing sessions with the site director and the case management team, where needed.
• Facilitate weekly supervisions with veteran services team
• Attend meetings as required.
• Ensure accurate and timely recording and documentation of outreach, service delivery, and retention follow up in Jericho’s data management system.
• Provide client information and data related to enrollment, engagement, and performance outcomes as required.
• Other responsibilities as assigned and required by the emerging needs of programs and clients.

• Bachelor’s degree required; master’s preferred.
• Ability to travel throughout the five boroughs a must.
• Knowledge and experience in workforce development, as well as service delivery to low-income families, Veterans in particular, strongly preferred.
• Must have excellent written and verbal communication skills and advanced computer literacy.
• Working knowledge of AWARDS is highly desirable.
• Knowledge and experience in the application of Motivational Interviewing and Person-centered planning preferred.
• Must be able to work and produce desired performance outcomes in a team environment, requiring high levels of collaboration, cooperation, and teamwork.
• Ability to assist 60 job seekers realize desired employment and job retention outcomes.