Service Branch Manager

Job Description

Job Description

Job Purpose:

We are looking for a skilled Branch Manager to lead our team of 15+ overhead crane and hoist professionals serving one of Ace's largest customers in the Portland/Vancouver area. Our ideal candidate will be equally skilled working shoulder-to-shoulder with our field service technicians as well as providing support to the office on the back end with scheduling, personnel management, customer service, and data analysis. We're looking for a hands-on manager that will be committed to the success of our customers and the growth and excellence of Ace in the area.

Our ideal candidate for Branch Manager will have experience with installation, inspections, maintenance and repair service for material handling equipment with an emphasis on hoist and crane equipment. A Branch Manager is the cornerstone to uphold the highest level of professional integrity and ethics for the branch and instill customer confidence and continued success for the team.

Key Responsibilities and Accountabilities:

• Direct all operational aspects of branch activities in the Portland/Vancouver areas
• Recruit, hire, train, and retain a top-tier group of technicians and service managers
• Evaluate and make recommendations to clients regarding repairs, preventative maintenance, and reliability goals
• Manage the business goals of the branch geared to Safety, Recruitment, Customer Satisfaction, and Financial Performance
• Work side-by-side in the field to lead by example and troubleshoot, repair and inspect overhead cranes and hoists
• Partner with your customers by providing expertise in identifying solutions; suggesting improved methods and techniques; and recommending system improvements.
• Ensure quality services and installation documentation by reviewing and completing forms, reports, and inspection checklists as required to provide exceptional service
• Build and maintains customer confidence by maintaining good response time
• Maintain professional presentation, timeliness, appearance, and organization in all areas

Required Skills and Knowledge:

• Associates Degree in Industrial Maintenance or similar
• Ability to work independently, under pressure and meet deadlines
• Excellent computer skills.
• Excellent communication, management, and analytical skills
• Professional training on workplace safety, quality management, and confidentiality
• Ability to work at heights and a safe driver

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

Company Description

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.