Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2016 and currently lead a team of six. Before becoming a State Farm agent, I owned a marketing agency, bringing an entrepreneurial background and a strong understanding of how to grow a business, connect with people, and achieve results. Outside of work, I’m a proud dad of two daughters and am very passionate about health and fitness.

Being involved in our community is important to us. I’m active with the Downtown Business Association and Chamber of Commerce, and our agency supports organizations like the Salvation Army, particularly around Christmas and Veterans Day.

Our agency offers health benefits, a Simple IRA retirement plan, 12 days of paid time off each year, licensing reimbursement, and a strong commitment to work-life balance. We’re also closed for holidays and offer a variety of performance-based bonus opportunities.

Our office is casual, laid-back, and fun, with a team of young professionals who enjoy working together. While the atmosphere is relaxed, we’re serious about our goals and performance. I’m looking for someone who is driven and ready to hit the ground running—someone outgoing, self-motivated, loyal, and vibrant who wants to produce strong results. If you bring great energy, enjoy working toward goals, and want to be part of a fun team where your performance can be rewarded, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Teran Harmon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.