Customer Service Representative

Hearing Care Advisor Location: Eden Prairie, MN Pay: $21.63/hour Employment Type: Contract-to-Hire Duration: 6 Months Schedule: Full-Time Position Overview We are seeking customer-focused professionals to join a growing contact center team supporting members with hearing healthcare benefits and services. In this role, you will help individuals understand their coverage, locate providers, and navigate hearing healthcare resources while delivering an exceptional customer experience. This is not a high-volume call center environment. Success is measured by providing thorough, empathetic support and ensuring members receive the information and assistance they need. Responsibilities Answer inbound calls from members regarding hearing healthcare benefits and coverage Verify insurance eligibility and explain available benefits Assist members in locating in-network clinics and providers Provide information regarding provider networks and available services Transfer members to scheduling teams when appointment assistance is required Accurately document customer interactions and account updates Deliver exceptional customer service with professionalism and empathy Qualifications Required: High School Diploma or GED 2+ years of customer service experience Preferred: 2+ years of call center/contact center experience Healthcare customer service experience Experience discussing insurance benefits or coverage Strong communication and problem-solving skills Ability to navigate multiple systems while assisting customers Schedule The contact center operates between 7:00 AM and 7:00 PM. Current shift openings include: 8:30 AM to 5:00 PM 9:30 AM to 6:00 PM Flexibility between 7:00 AM and 7:00 PM preferred Employees will be assigned a consistent schedule following training. Training Paid training lasting approximately 4 to 6 weeks Hands-on learning and job shadowing Progressive onboarding based on individual readiness and performance Why Apply? Competitive pay at $21.63/hour Contract-to-hire opportunity with long-term career potential Supportive and collaborative team environment Comprehensive training program Opportunity to make a meaningful impact by helping individuals access important healthcare services #centralpriority26 Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits The pay range for this position is $21.63 - $21.63/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may be included in the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Eden Prairie,MN. Application Deadline This position is anticipated to close on Sep 14, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr