IT Engineer

Technical Support Specialist

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Essential Job Functions

• Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
• Maintain hardware and software inventory for responsible facilities
• Log and track calls using problem management database and maintain history records and related problems documentation.
• Develop training documents to new users as needed
• Provide a high level of service and customer satisfaction to the end user
• Formulate recommendations regarding company end user hardware and software purchases
• Manage antivirus/spyware software and updates
• Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
• Ownership of region-wide hardware asset management

Other Job Functions

• Maintain confidentiality and security standards and policies for the organization
• Attend staff meetings or other company sponsored or mandated meetings as required
• Ability to work off-hours and on call when required

Basic Qualifications

• Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
• 1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
• Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
• Experience imaging desktops and laptops
• Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
• Experience troubleshooting basic LAN/WAN issues
• Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Preferred Qualifications

• Bachelor's Degree preferred
• Customer service and/or healthcare experience preferred.
• Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.
• A+ or Microsoft certifications