Senior Manager, Fulfillment Operations

ABOUT SPINELLI KILCOLLIN

Spinelli Kilcollin is a Los Angeles–based luxury jewelry brand known for its iconic linked rings, clean architectural designs, and commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown Los Angeles, with a focus on creating a positive, long-term impact on our industry, our community, and our customers.

ROLE OVERVIEW

The Senior Manager, Fulfillment Operations owns the end-to-end fulfillment experience across Spinelli Kilcollin's retail, wholesale, and DTC channels — from order receipt and warehouse operations through packaging, inventory accuracy, and final delivery. Reporting to the COO, this is a hands-on leadership role: you'll manage a high-performing fulfillment team, own the systems and processes that keep orders accurate and on time, and partner closely with Client Care, E-Commerce, Finance, and Sales teams to ensure every order reflects the quality of the brand.

WHAT YOU'LL DO

Fulfillment & Warehouse Operations

• Own day-to-day fulfillment operations for DTC, wholesale, and retail replenishment orders, ensuring accuracy, timeliness, and a level of presentation befitting the brand
• Manage warehouse operations including receiving, put-away, picking, packing, and quality control, and Shipping
• Set and maintain SLAs for order processing and fulfillment turnaround across all channels
• Oversee inventory accuracy through regular cycle counts, reconciliation, and system audits

Team Leadership & Development

• Build, manage, and develop a high-performing fulfillment team, including hiring, training, and performance management
• Set clear goals and KPIs for the team, and foster a culture of accountability and continuous improvement
• Create standard operating procedures and training materials to ensure consistency as the team and business scale

Systems, Process & Reporting

• Own the order management and inventory systems (e.g., NetSuite, WMS) that support fulfillment operations, partnering with IT/Ops on improvements and integrations
• Build and maintain dashboards and reporting to track order accuracy, fulfillment speed, cost per order, and inventory health
• Identify inefficiencies in current fulfillment workflows and lead improvement initiatives from concept through implementation
• Partner with Finance on fulfillment budget management, cost allocation, and forecasting

Carrier & Logistics Partner Management

• Oversee relationships with shipping carriers, 3PL partners, and customs brokers as needed to support timely, cost-effective delivery
• Support carrier selection and contract negotiations, balancing cost, service levels, and reliability
• Ensure baseline compliance with import/export and customs requirements for cross-border shipments, escalating complex trade matters to specialized brokers or counsel as needed

Cross-Functional Partnership

• Partner with Sales and Client Care on post-purchase communications, delays, and issue resolution
• Collaborate with Merchandising, Retail and Wholesale teams on replenishment planning and inventory allocation
• Support demand and inventory planning in coordination with Operations and Finance

WHAT WE'RE LOOKING FOR

• 6+ years of experience in fulfillment, warehouse, or operations management—preferably in luxury goods, apparel, or accessories, with exposure to DTC e-commerce
• Proven experience building and leading a fulfillment or operations team
• Strong working knowledge of order management, inventory, and warehouse systems (NetSuite preferred)
• Analytical mindset with the ability to build and interpret fulfillment cost and performance data
• Working familiarity with international shipping, customs, and trade compliance
• Exceptionally organized, detail-oriented, and calm under the pressure of peak volume and time-sensitive orders
• Clear, confident communicator with the ability to manage a team and multiple internal stakeholders simultaneously
• Prior experience in fine jewelry or a comparable high-value, low-volume product category a plus

COMPENSATION

The salary range for this position is: $110,000–$125,000

The range noted represents the company’s good faith estimate of the salary range for this role at the time of posting. Actual compensation will be determined based on factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect base salary only and do not include bonus, commission, or other forms of compensation.

BENEFITS

We believe that taking care of our team is just as important as the work we create together. Full-time employees receive fully company-covered medical insurance through Blue Shield of California, along with dental and vision coverage, access to FSA and Dependent FSA accounts, and a $500 annual health reimbursement for any out-of-pocket medical, dental, vision, or mental health expenses.

We offer 15 days of PTO, 6 days of paid sick leave, Summer Fridays, and a generous holiday calendar. Employees are eligible for a 401(k) retirement savings plan with a 3% company match regardless of contribution, plus profit sharing because when the company wins, so does the team. As a member of our team, you'll receive a generous employee discount on our jewelry because we want you to wear and love what we make , along with a friends and family discount and the opportunity for team members to earn additional SK credits when company goals are met. We're a small, passionate team and we're proud to offer benefits that reflect how much we value the people who show up for us every day.

At Spinelli Kilcollin, our team is strengthened by different backgrounds, perspectives, and ways of thinking. Our work is rooted in craft, collaboration, and thoughtful connection, and we are committed to building a workplace where people feel respected, valued, and able to contribute fully. Spinelli Kilcollin is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other status protected by applicable federal, state, or local law. We provide reasonable accommodations for applicants and employees with disabilities or religious needs upon request, in accordance with applicable law. We welcome candidates from all backgrounds and encourage you to apply, even if your experience does not follow a traditional path. We look forward to learning more about you.