Social Work Navigator

Social Work Navigator

Position Description

Harris County Precinct 4 seeks Social Work Navigators to join the Social Services Department. This role supports the Operations Division by bridging gaps between frontline services and policy opportunities, while contributing to resource-related projects aligned with the agency's mission as well as providing direct services to constituents in need.

This position requires hands-on experience in case management, advocacy, resource navigation, and macro-level social work initiatives. Navigators will engage in direct client interactions, research, project management, and fieldwork while following a client-centered, holistic approach. Under supervision from a social worker field supervisor, and licensed therapist, the navigator will develop professional competencies and receive guidance to enhance their professional growth in service of the Precinct 4 community.

Duties and Responsibilities:

• Provide case management services, including assessments, service planning, and follow-up.

• Communicate with clients via phone, email, virtual platforms, and in person.

• Use technology systems for client information, case tracking, and documentation.

• Utilize motivational interviewing and trauma-informed approaches to assess client needs.

• Ensure accurate documentation and maintain client confidentiality.

• An ability to provide and perform essential staff responsibilities including emergency case management and support during disaster relief efforts in person as a integral part of the emergency response team (e.g. weather events, warming/cooling center or temporary shelter support, food distribution support, mobile crisis support, and any other duties needed in the time of a disaster.)

• Identify gaps between frontline service delivery and policy implementation.

• Develop recommendations to improve organizational practices and promote equitable access.

• Advocate, research and prepare materials for advocacy initiatives addressing community needs and on behalf of constituents on a path to empowerment, access and knowledge of resources.

• Support commissioners court social service needs and program.

• Create and facilitate social service and program workshops and events.

• Collaborate with agency staff to maintain and update community resource guides.

• Strengthen resource networks by coordinating with community partners.

• Travel to community centers, outreach events, agencies, and client locations to deliver services.

• Represent the agency at community meetings, resource fairs, and advocacy events.

• Manage and resolve client service tickets in a time efficient manner.

• Participate in team meetings, training sessions, and supervision.

• Utilize data and case management systems for reporting and decision-making.

• Assist with special projects and adhere to agency policies and procedures.

• Perform other duties as assigned by the direct supervisor and Social Services Director.

Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• Master's degree in social work (MSW) or related master's program from an accredited U.S. program.

• Flexibility to travel locally to community centers, agencies, and outreach locations.

• Adherence to social work values, ethics, and professional principles or related field board and ethics standards.

Knowledge, Skills, and Abilities:

• Demonstrated empathy, patience, and inclusiveness.

• Strong organizational, listening, and problem-solving skills.

• Excellent verbal and written communication abilities.

• Ability to manage competing priorities and adapt to change.

• Proficiency in technology, including case management software, ServiceNow, Apricot/Banterra, and Microsoft Suite.

• Ability to work independently and as part of a team while maintaining confidentiality.

Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Location:

• Multiple Locations in Precinct 4 – Varies

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.