Assistant Field Operations Supervisor

Job Details:

• Job Location: Crisis Center of Tampa Bay – Tampa, FL 33613
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Any
• Job Category: Health Care

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while ensuring a safe, hazard‑free environment. In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model, and educator to all field personnel and provides backup support as the on‑duty supervisor during shift changes. Strategic/Transformational Duties and Responsibilities Provides exceptional customer service and patient care as the first point of contact, safely transporting passengers with medical, physical, emotional, or developmental disabilities in a courteous and professional manner. Identifies opportunities and elevates recommendations to enhance performance, staff development, operational processes, and efficiency, leading to empowered and engaged employees and increased profitability of TransCare. Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Trains, mentors, and evaluates probationary EMTs; provides regular feedback to the Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90‑day introductory period. Attends and assists with new hire orientation, training, and testing; evaluates and helps develop and implement new or revised training programs. Serves as a mentor, role model, and educational resource for EMTs at all stages of employment. When scheduled for a supervisor shift, manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns. Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. Completes schedule coordination/changes. Monitors Samsara (vehicle camera system) to ensure necessary coaching is performed. Monitors time and attendance for the assigned shift, updates points in NinthBrain, and drafts corrective actions as needed. Meets operational excellence standards and ensures a high level of patient care and customer service. Provides quality patient care utilizing thorough knowledge of protocols for all medical situations. Assesses, treats, and transports patients with appropriate techniques, resources, and equipment while maintaining the highest standard of patient care. Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest. Ensures operational excellence by meeting or exceeding the following metrics: Average on‑task time for a total call from beginning to end is 60 minutes or less. Average hospital turnaround time is 20 minutes or less. Average response time is 15 minutes or less. Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving facility for record and diagnostic purposes, and includes all insurance information for billing and reimbursement. Communicates professionally, exhibits a positive demeanor with all individuals, and strives to develop a strong working relationship with peers and those in the EMS system. Completes required initial and ongoing training/continuing education (CEU) courses to maintain current state and county certifications and licenses. Arrives for scheduled shift on time and ready to deploy. Conducts pre‑trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready. Maintains thorough working knowledge of the ambulance and equipment, functions and use, and reports defective equipment and supplies to the Field Operations Supervisor as required. Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. Reports observed issues or concerns related to field personnel to the Field Operations Supervisor. Performs other duties as assigned by the Field Operations Supervisor. Required Competencies Cooperation/Teamwork – Works toward win‑win solutions, collaborates on conflict resolution, discusses root causes, and develops effective working relationships. Engaging Communication – Relates to people openly, honestly, and sincerely; treats people with respect; is friendly and approachable; listens attentively; communicates ideas clearly; and communicates appropriately with leadership and coworkers. Customer Service (Internal & External) – Recognizes and attends to important details accurately, provides courteous service, responds to requests timely, obtains and acts on feedback, considers customer interests long‑term, proactively identifies needs, resolves complaints, and creates strategies to serve customers more effectively. Adaptability – Adapts readily to changes, works effectively under stress, requires minimal supervision, remains reliable and results‑oriented, maintains productivity under pressure, and prioritizes work with clear goals and plans. Problem Solving – Views problems as opportunities, anticipates potential issues, and analyzes alternative solutions. Judgment – Gathers sufficient input before deciding, sees interrelatedness between issues, considers alternatives, and makes appropriate timely decisions. Valuing & Fostering Diversity – Demonstrates respect for individual differences and fosters a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of diversity. Self‑Management – Takes responsibility for personal behavior and well‑being, works effectively under stress, adapts style to changing situations, is professional, and requires minimal supervision. Education and Experience Minimum one year of service with TransCare. High school diploma or equivalent. Must be 21 years of age to meet auto insurance requirements. Current Florida EMT certification. Current Florida ClassD driver’s license with acceptable driving history. Current CPR certification. Maintenance of Hillsborough County PTC license. Successful completion of FEMAICS100,200, and700A and Baker Act Training. Successful completion of Emergency Vehicle Operators (EVOC) training and test. Successful completion of Supervisory training as required. Knowledge, Skills, and Abilities Knowledge of Florida Chapter401. Knowledge of HIPAA requirements as it relates to patient confidentiality. Knowledge of the Baker Act as it relates to TransCare Transportation Services. Knowledge of EMS radio systems and codes. Knowledge and compliance with Crisis Center policies and procedures, and ability to explain them through communication with staff. Superior verbal and written communication skills to effectively communicate with patients, community partners, clients, peers, and management. Knowledge of crisis intervention and stress response methods to ensure personal well‑being. Ability to act effectively in emergency and stressful situations. Knowledge of body substance isolation and basic medical‑legal principles. Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient. Ability to understand and apply applicable policies and procedures. Ability to determine work priorities and ensure proper completion of work assignments. Ability to remain objective, discrete, and exercise common sense at all times. Ability to utilize problem‑solving techniques. Ability to work independently. Ability to establish and maintain effective working relationships with others. Ability to wear and maintain uniform. Physical Demands / Working Conditions Physical Requirements Unimpaired mobility to respond quickly to ambulance calls and physically access patients in difficult terrain and dangerous environments. Capacity to climb stairs and other structures, work in close and dangerous environments, and operate within damaged vehicles or structures on fire. Ability to carry heavy equipment and patients. Physical Abilities Perform strenuous physical tasks, including lifting and moving heavy equipment and patients in various environments. Perform CPR and other lifesaving maneuvers; basic swimming required for water rescues. Fine motor skills to perform bandaging, splinting, IV placement, endotracheal intubation, manual defibrillation, and pleural decompression. Correctable vision that permits safe vehicle operation and reading of critical instruments, with color acuity for medical care. Adequate hearing to obtain information from patients, family, bystanders, medical professionals, and other emergency personnel in noisy environments. Clear speech to communicate effectively in stressful, loud conditions. Working Conditions Duties are performed primarily in a driving environment. Employees operate company vehicles designed with seats, benches, stretchers, and wheelchair lifts. There is occasional exposure to hazardous materials and blood/body fluids, and employees regularly work outdoors. Travel Limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle, or medical facility. Hours TransCare is open 365 days/year, 24 hours/day. Full‑time personnel (36 scheduled hours/week) work 3, 12‑hour shifts with varied start times (4:00am–8:00am). Part‑time personnel (8–24 scheduled hours/week) work 1–2, 12 or 8‑hour shifts with varied start times (4:00am–8:00am). Employees must be available and willing to work nights, weekends, holidays, and may be recalled to duty during declared disasters or emergencies. • This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances. #J-18808-Ljbffr Crisis Center of Tampa Bay