Sales Associate, Jewelry Cleveland, OH

Sales Associate, Jewelry (Jewelry Consultant) – Cleveland, OH Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer, guiding them through the life of a sale via in-person and virtual appointments, phones, or live-chat. Compensation & Schedule Full‑time schedule: Thursday – Monday. Compensation: $19–$21 per hour. This role is in‑person at the Cleveland showroom. Responsibilities Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Qualifications A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed "over‑achiever" on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together! Benefits Career Growth. Regular 1‑1s, training opportunities, annual 360 review, clear pathways for advancement. Set Schedule. Consistent weekly hours, two consecutive days off. Diverse, mission‑minded team. Inclusive culture focused on transparency, sustainability, and compassion. Lifestyle Spending Account. Company reimbursements for eligible wellness expenses (gym, massage, counseling, etc.). Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training. Employee Discounts. Generous discount on Brilliant Earth jewelry. Sales Incentive Programs. Incentives to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources, apps, seminars, and Employee Assistance Program with 24/7 counseling. Giving Back and Volunteer Opportunities. Teams support local initiatives and volunteer together. Medical, Dental, and Vision. Multiple plans, including a $0 monthly premium option for employee health insurance and employer HSA contributions, effective first day of second month. 401(k) Match. Generous match program. Paid Time Off. Accrue 3 weeks of PTO in the first year. Parental Leave. Paid leave to bond and care for new additions. Disability and Life Insurance. 100% employer‑paid. Equal Employment Opportunity Statement Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. We celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. #J-18808-Ljbffr Brilliant Earth, LLC