Bilingual Clinical Coordinator Assistant

Bilingual Clinical Coordinator Assistant Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value‑based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk‑based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work® and for the third consecutive year, we’ve earned a spot on Fortune’s Best Workplaces in Health Care list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee‑centric culture where people thrive. We are seeking a full‑time, remote Clinical Coordinator Assistant. This position is responsible for performing various administrative and clerical duties including answering telephone calls, greeting injured workers, maintaining organized medical records, handling correspondence, obtaining patient appointment information, and inputting supply orders. Assist Clinical Coordinators with daily activities, ensuring compliance with established policies and procedures. Fluent in both English and Spanish required. Hours: Monday – Friday, 11:00 a.m. – 7:30 p.m. ET Responsibilities Support the mission, values and vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management. Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services. Work collaboratively with Clinical Coordinators (LPN/RN) to ensure compliance with file follow‑up per established policies and procedures, reporting any concerns as needed. Contact vendor agencies to obtain notes and home health compliance; input supply orders and confirm delivery of supplies; provide excellent responsiveness and follow‑up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and records; ensure receipt of authorization with vendor sources. Assist in triaging patients’ needs. Plan and complete job duties, organizing individual workload to meet jurisdictional and best practice standards for timeliness, notification, and documentation requirements as well as approach problem resolution via appropriate use of research and resources. Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals. Actively participate in the QA process and departmental improvement efforts, identifying appropriate areas for improvement. Maintain reliable and predictable attendance during scheduled work hours. Qualifications Education/Training: College credit in a comparable field (e.g., healthcare, office management, business). Experience: At least three (3) years of healthcare‑related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline). Knowledgeable of injured worker’s rights and ability to ensure an atmosphere that promotes the privacy, dignity, and well‑being of injured workers. Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI) and other sensitive information. Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; able to promptly address concerns with tact and provide appropriate follow‑up; proficient reading, writing, grammar and mathematics skills; knowledgeable of medical terminology; excellent organizational, prioritization, and multi‑tasking skills; excellent computer skills (e.g., Outlook, Teams; to be trained on proprietary software). Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable quality assurance initiatives. Complete required training, demonstrate acceptable attendance and appropriate personal appearance. Bilingual Spanish required. Paradigm Benefits Health and wellness – we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). Financial incentives – competitive salaries, 401(k) matching contributions, employer‑paid life and disability insurance, flexible spending and commuter accounts, and employer‑matched HSA contributions. Vacation – paid time off and personal holiday programs. Volunteer time – one paid day per calendar year for full‑ and part‑time employees. Learning and development – support for ongoing learning through programs such as Learning Excellence at Paradigm (LEAP). Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at View email address on click.appcast.io. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (16.765). Poster link: Contract Compliance Law Poster. #J-18808-Ljbffr Paradigm