IT Support Specialist (On-Site Only)

Description

Responsibilities:

• Accurately assess user issues, and research, diagnose, and resolve problems.
• Promptly refer higher-level issues to other members of MIS team for resolution.
• Effectively handle all service calls.
• Follow up with users to ensure adequate problem resolution.
• Maintain and support applications and workstations.
• Maintain and support servers and data communications equipment.
• Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
• Perform system security audits to meet compliance requirements.
• Perform preventive maintenance and repair services to all IT related equipment as needed.
• Implement and install new software and hardware as needed.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.

Competencies: .

• Strong knowledge of PC's, servers, networks, software, hardware, and telecommunications equipment is required.
• Excellent problem-solving skills and analytical abilities.
• Network cabling installation and termination.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand complex instructions and operating manuals.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$22.00 to $26.38

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Education Technical/other training of Information Technology (preferred)
Bachelors (preferred)
Experience Experience with WDS/MDT, WSUS and image creation and deployment. (preferred)
Licenses & Certifications MO Gaming License LEVEL 2 (preferred)
Skills

• Time Management (preferred)
• Problem solving (preferred)
• Customer/ Client Focus (preferred)
• Detail Oriented (preferred)
• Collaboration (preferred)
• Active Listening (preferred)

Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.