Skip Recovery Agent

Job Description

Job Description

At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Skip Recovery Agent.

• Contract
• Onsite

Required

• High School Diploma (GED) Required, Bachelor's Degree preferred
• Analytical Skills: Ability to Integrate information from a variety of sources with varied levels of complexity, Ability
• PC Skills: Corporate Mainframe
• Problem Solving Skills
• Additional Skills: Effective in prioritizing and planning, high attention to detail, strong problem solving skills;
• Proficient written and verbal communication; effective interpersonal skills to interact with
• clients, peers and other contacts.

Responsibilities:

• Skip Recovery Agent is responsible for the assignment and follow-up of post charge off accounts to skip and repossession vendors.
• Verify account details using skip tracing tools and making outbound calls to the customer in an attempt to increase recoveries and mitigate losses.
• Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery efforts.
• Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process.
• Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post.
• Determine accounts that should be sent through the Replevin or other litigation means and support the Agency and Attorney team on legal efforts to secure our vehicles.
• Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics.
• Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts.
• Monitor vendor level adherence to defined performance measures.
• Handle inbound calls in effort to resolve delinquency on Car or Van accounts that have been charged-off.
• Discuss payment and update account information on charge-off accounts. Assignment of Recovery agents to secure surrendered vehicles.
• Handle walk-up and email requests from internal and external customers and assist with further research where needed.
• Support Fraud Control as necessary on accounts involving outside law enforcement agencies.
• Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.
• After verifying funds, create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder.
• Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling.