Director of Operations

Director of Operations Job Description The Director of Operations is responsible for overseeing and managing all operational functions related to ABA service delivery across the state. This includes client intake, insurance authorizations, staff recruitment, caseload management, and ongoing communication with families and payers. This role ensures seamless service coordination, regulatory compliance, and client satisfaction through efficient operational leadership. Who We Are Embracing the essence of the pear, Perfect Pair ABA stands for P ersonalized, A daptive, I ntegrative, and R esults-Driven Interventions. Our approach is as diverse and rich as the flavors of this versatile fruit. We aim to create a therapeutic environment that is as refreshing and nourishing as a ripe pear, ensuring our clients experience growth, resilience, and the sweetness of success throughout their journey with us! We are committed to fostering successful pairings between our team and clients and emphasize the importance of harmonious pairings between our staff and the company culture. A day in the life Oversee client onboarding. Serve as key liaison between new clients, internal departments, and clinical teams to ensure smooth onboarding experience. Coordination of scheduling. Manage and track all insurance authorizations and service approvals. Ensuring the utilization of client hours and therapists’ availability. Monitoring client’s insurance plans and Eligibility. Collaborate with billing and clinical teams to ensure proper submissions and follow-up. Collaborating with Talent Acquisition team to ensure talented hires and conduct interviews if needed. Address client concerns with professionalism and care. Posting/sharing jobs on Job posting platforms and social media. Marketing initiatives to spread brand awareness for patients and candidates. Strategic planning to grow state. Collaboration with other members of the management team to build and enhance internal strategies. Other tasks as assigned. What you will bring A track record of leading and managing a successful team for at least 2 years. A history of innovation and performance improvement. An exceptional understanding of leadership and management that has been shaped by practical experience. Experience autonomously building something successful from start to finish. Proven ability to maximize productivity through thoughtful organization. Ability to collaboratively communicate and lead team members from all departments and levels. Familiarity of ABA industry standards. Education Bachelor’s degree or higher strongly preferred. What you will love most Perfect Pair ABA Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we are intentional about creating connection. Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to creating a collaborative environment of shared ideas. Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our employees with unmatched opportunities for career advancement and professional development. Our Added Perks - We offer competitive PTO, Paid sick leave, health/dental/vision benefits. #J-18808-Ljbffr