Field Service Technician

Job Description

Job Description

Field Service Technician - North America

Location: Kenosha, Wisconsin (USA) - On-site | Travel: Frequent 50%, including weekends, as required | Territory: North America

Inspire innovation. Drive impact. Join Deville.

Imagine working in a role where your technical expertise directly impacts equipment performance, customer satisfaction, and operational efficiency.

At Deville Technologies Inc., we design and manufacture high-performance industrial food cutting equipment used across North America. We are looking for a Field Service Technician who thrives in hands-on environments and is driven to solve problems directly at customer sites.

Our culture is built on:

• Creativity in developing innovative solutions
• Accountability and ownership
• Commitment to operational excellence
• Human collaboration focused on results

About Deville

For over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.

Why Join Deville

At Deville Technologies, we offer much more than just a job:

Competitive salary + advancement opportunities

Ongoing training & tuition reimbursement

Tangible recognition for your contributions

Human-centered company culture in an innovation-driven environment

️ Insurance coverage (health/medical, dental & disability)

5 paid sick days + 2 personal days annually

Social activities organized by our committee (BBQs, happy hours, karaoke...)

A growing company with industry recognition

Your Role at Deville

Reporting to the Field Service Manager, you are responsible for installing, commissioning, maintaining, and troubleshooting equipment directly at customer sites.

You act as the company's technical representative in the field, ensuring equipment reliability, minimizing downtime, and delivering a professional customer experience.

Your Key Responsibilities

Installation & Commissioning

• Install and commission equipment at customer sites
• Perform adjustments and functional validation
• Confirm full operational readiness before handover

Troubleshooting & Repairs

• Diagnose mechanical, electrical, pneumatic issues
• Perform on-site repairs and adjustments
• Identify root causes and ensure durable solutions

Maintenance

• Perform preventive maintenance activities
• Identify risk of failures and recommend actions
• Ensure strict compliance with health and safety standards

Customer & Training

• Explain interventions and provide recommendations
• Train operators on equipment usage and maintenance
• Maintain professional and structured communication

Documentation & Improvement

• Complete service reports accurately and on time
• Document recurring issues and escalate as required
• Contribute to continuous equipment improvement

Your DNA for the Role

Experience

• Experience in field service, maintenance, or installation of industrial equipment
• Experience in a manufacturing or food processing environment is an asset
• Comfortable with physical work and compliance with workplace health and safety requirements

Education & Training

• Technical diploma in Mechanical Engineering Technology, Electromechanics, or equivalent
• Technical training in industrial maintenance is an asset

Technical skills

• Mechanical & Electrical skills on industrial machines
• Electrical panel wiring, troubleshooting, and programming
• Welding & polishing skills
• Ability to read and interpret drawings, schematics, and technical documents
• Structured troubleshooting and problem-solving approach

Operational skills

• Ability to manage multiple priorities and field urgencies
• Strong focus on safety and execution rigor
• Results-oriented with fast problem resolution

Key attributes

• Autonomous and accountable on site
• Strong customer interaction skills
• Adaptable to changing environments and frequent travel

Mobility

• Frequent travel required, including weekends as needed
• Valid driver's license required
• Valid passport required

Your impact at Deville

At 6 Months

• You will have completed your technical onboarding and be autonomous on standard installations and service calls.
• You will have built solid working relationships with customers and internal teams.
• You will be familiar with DTI equipment, procedures, and services standards.

At 12 Months

• You will be a trusted field reference for installations, troubleshooting, and customer support.
• You will actively contribute to improving service methods and equipment reliability through structured field feedback.
• You will be recognized for your autonomy, technical rigor, and professional customer approach.

Ready to Make a Difference?

Join Deville Technologies Inc. and play a key role in delivering performance where it matters most: in the field!