Case Manager_NE-NSC_603-Family Shelter

Job Description Posted Tuesday, August 11, 2026 at 4:00 AM

JOB TITLE

CASE MANAGER PATHWAY OF HOPE

INCUMBENT

REPORTS TO: SHELTER DIRECTOR

LOCATION

CONCORD, NC

Job Summary Provides crisis intervention and case management services to client in residence at the Concord Shelter and Pathway of Hope Clients. Plans, develops and controls the day-to-day operations of the shelter. Guides and assists clients in developing measurable steps to address their causes of homelessness. Identifies and advocates with community resources to assist clients in successful completion of the service plan. Utilizes student interns for assisting clients in the successful completion of the service plan. Supervises the daily activities of all monitors. Ensures compliance or program with the other organizations policies and procedures. Essential Functions Provides crisis intervention service to clients as needed; conducts comprehensive assessments with clients to identify the cause of the client’s homelessness, needs and strengths. Develops a service plan to address issues identified in the assessment. Guides and assists clients in developing concrete, measurable steps necessary for successful completion of their service plan. Based on the Service Plan, determines individualized length of stay in the shelter for clients; identifies community resources that will assist clients in the successful completion of the service plan; instructs and trains volunteers in proper methods and procedures; checks and approves work for accuracy, completeness, and timeliness. Identifies community that will assist clients in the successful completion of the service plan; advocates with the community resources to secure service that will assist clients in planned goals and objectives. Evaluates and measures clients progress toward their successful completion of the goals and objectives identified in the service plan. Conducts training, guidance, and evaluation of student interns that have been assigned to the shelter by the Director. Maintains all required documentation to meet The Salvation Army, federal, and funding sources guidelines. Adheres to the strictest professional confidentiality standards in regards to clients and client information; abides by The Salvation Army policies and procedures. Exercises good judgement and appropriate problem-solving techniques relating to concerns and disputes which may arise from shelter clients. Cooperates with Director in all matters pertaining to services of clients; participates in weekly supervision to discuss cases with Shelter Director; collaborates with Shelter monitors and kitchen staff in matters relating to managing shelter clients. Maintains conservation of all Salvation Army resources. Assists the Director in the preparation of all statistical and progress reports presented to the Commanding Officer, advisory organizations, annual reports, United Way grants and contract agencies, and The Salvation Army Divisional Headquarters. Maintains up-to-date knowledge of all program changes and requirements per Salvation Army policies. Other Responsibilities Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Performs other related work as required. Materials And Equipment Computer Typewriter Photocopy Machine Calculator Facsimile Machine Minimum Qualifications Required Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Licenses And Certifications None. Knowledge, Skills And Abilities Knowledge of the principles and practices of social service case management. Knowledge of social service resources and agencies in the community. Knowledge of effective communication and motivation practices. Ability to develop program plans and goals based on client's needs. Ability to evaluate the client's progress toward program goals. Ability to work with the public encompassing all types of behaviors. Ability to interview clients and to obtain pertinent information. Ability to prepare and maintain accurate and complete case notes and client records. Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines. Ability to build and maintain effective and professional working relationships with clients and community agencies. Mental And Physical Abilities Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly in order to maintain control of client caseload. Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Working Conditions Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. Statement Of Purpose The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees. We appreciate your interest in employment opportunities with The Salvation Army! Job Details Job Family NSC-NON-EXEMPT Job Function Case Management Pay Type Hourly Education Level Bachelor’s Degree Travel Required Yes Travel Percentage 20 Job Start Date Monday, August 7, 2023 216 Patterson Ave SE, Concord, NC 28025, USA #J-18808-Ljbffr The Salvation Army of Memphis & the Mid-South