Store Manager

Store Manager

Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key responsibilities include:

• Talent – Attract, develop and retain top talent
• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates

Customer and Associate Experience – Build a store environment that consistently delivers exceptional customer experiences

• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Essential qualifications include:

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network, recruit, interview, train, develop and promote associates
• Ability to travel periodically, as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Preferred qualifications (skills and abilities) include:

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Collaborative, respectful team member
• Ability to multitask and handle multiple customers and/or processes at once