Logistics Coordinator

Job Description

Job Description

Job Title: Logistics Coordinator

Reports to: Logistics Manager, Katheryn Morgan

Employment Type: Full-time, Non-exempt

Duties/ Responsibilities:

• Coordinate and manage daily delivery routes for an assigned Owner Operator team, ensuring optimal use of available hours and equipment.
• Strategize and apply best practices for daily routing based on driver preferences, availability, operational priorities, and business needs.
• Work directly with customers to schedule appointments, provide delivery updates, and handle all customer requests in a timely and professional manner.
• Actively communicate with Owner Operators throughout the day to confirm schedules, adjust routes, and ensure on-time performance.
• Provide excellent customer service at all times to both internal and external customers.
• Effectively present and assign loads to drivers in a way that balances company needs with driver preferences.
• Build strong working relationships with all Owner Operators to encourage engagement, trust, and consistent acceptance of assigned loads.
• Quickly resolve load-related issues as they arise (schedule changes, equipment problems, driver availability, etc.).
• Reassign and adjust routing in real time when loads fall off, coverage gaps arise, operational demands shift, etc. collaborating continuously with other Logistics Coordinators to ensure all freight is covered.
• Monitor driver progress in real time and proactively address potential delays or service issues.
• Maintain a solid understanding of DOT Hours of Service (HOS) and compliance requirements to ensure Owner Operators are qualified and available for dispatch.
• Plan and implement process improvements to enhance routing efficiency and equipment utilization.
• Maintain consistent and reliable availability during all regular business hours, as this is an essential function of the role.
• Participate in rotational on-call assignments for after-hours and weekend coverage.
• Perform other related duties as assigned.

Required Skills/ Abilities:

• Ability to work in a fast-paced environment while maintaining accuracy.
• Excellent organizational/multitasking skills and attention to detail.
• Strong analytical and problem-solving skills.
• Basic understanding of geographical area to facility efficient routing.
• Team-oriented mindset with the ability to collaborate effectively.

Education and Experience:

• Bachelor’s degree in any field or actively enrolled in an undergraduate program required.
• 1+ years of experience in transportation, logistics, or customer service preferred.
• Basic understanding of Port Pro TMS preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Ability to work in a high-energy environment with frequent interruptions.

At IXT, we've built a workplace where accountability, teamwork, and having fun can all exist together. We're a family-owned company with a small team, which means relationships matter here. We celebrate milestones, cheer each other on, tackle challenges together, and believe that enjoying where you work is just as important as the work itself. If you're looking for more than just a job, you'll fit right in!

Company Description

At IXT, we've built a workplace where accountability, teamwork, and having fun can all exist together. We're a family-owned company with a small team, which means relationships matter here. We celebrate milestones, cheer each other on, tackle challenges together, and believe that enjoying where you work is just as important as the work itself. If you're looking for more than just a job, you'll fit right in!