Logistics Coordinator

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles Monitors task boards and assigned email accounts to respond to customer and carrier requests Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary Validates and ensures the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements Requirements: Required: High School diploma or GED Minimum 1 year of experience as an Associate Operations Coordinator Ability to work evenings and/or weekends (select roles only) For external postings only: Minimum two years' call center customer service or transportation/logistics experience. Preferred: Bachelor's degree from an accredited college or university Proficient in Microsoft Office Suite of programs Previous customer service experience in a call center or similar environment Demonstrated communication, prioritization, and time management skills Prior work experience that required attention to detail Values a diverse and inclusive work environment Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)