Retail Banking Business Analyst

Location: Charlotte, NC; Dallas, TX; Pennington, NJ, USA. Overview The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data‑led innovation to help our clients accelerate growth and unlock business value. Our AI‑driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel. Role Responsibilities Analyze client business processes to identify optimization opportunities and align them with industry‑specific standards and best practices. Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain‑specific insights. Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector. Conduct in‑depth research on third‑party products within the domain, providing comparative analysis of features, costs, and scalability. Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post‑implementation. Your Contribution to the Team A collaborative spirit and excellent communication skills. Strong analytical and coordination skills with a focus on process optimization. A knack for creating detailed process maps and technical documentation with domain specialization. Proactive approach to conducting benchmarking studies and product research. Familiarity with system implementation, configuration, and maintenance. Effective collaboration and communication abilities with cross‑functional teams. Required Skill and Experience Experience in Retail Banking, Digital, Core Banking, Deposits and Lending. Experience as a Product consultant/BA in Banking & Finance domain. Preferred Skill and Experience Experience with defining and implementing core modernization programs in the Banking industry. Experience with requirement gathering, mapping current business processes, performing gap analysis, impact analysis and solution design activities. Experience in data analysis. Additional Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Compensation Estimated annual compensation range for candidate based in Pennington, NJ will be Min $90,722 to Max $121,524. Benefits Long‑term/Short‑term Disability. Health and Dependent Care Reimbursement Accounts. Insurance (Accident, Critical Illness, Hospital Indemnity, Legal). 401(k) plan and contributions dependent on salary level. EEO Statement Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr Infosys Limited