Commercial Loans Coordinator - Albany, NY

Active - Regular full-time

Clerical

Metro Park, Albany, NY, US

Salary Range: $40,000.00 To $45,000.00 Annually

Commercial Loans Coordinator

Reports to: Vice President of Commercial Loans

Salary: NE12

FLSA Status: Non-Exempt | Supervisory Role: No

Why Join Us?

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. If you are a detail-oriented professional with a passion for financial services and exceptional administrative skills, Trustco Bank invites you to apply.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Commercial Loans Coordinator Role

As a key member of our Commercial Loans Department, you will play an instrumental role in streamlining loan processes, ensuring regulatory compliance, and delivering exceptional service to our clients.

The Commercial Loan Coordinator is a vital administrative hub that ensures the seamless operation of our commercial lending functions. This dynamic role combines administrative excellence with critical compliance oversight, supporting our team in delivering tailored financial solutions with precision and professionalism.

Key Responsibilities

• Operational Excellence: Prepare, maintain, and distribute essential reports tracking delinquency, maturity dates, and timing exceptions to keep our team informed and proactive.

• Loan Application Oversight: Review and monitor each commercial loan application to ensure adherence to Trustco Bank’s lending policies and compliance with all relevant regulations.

• Customer & Interdepartmental Liaison: Act as a primary point of contact for clients and internal teams, facilitating communication, gathering necessary documentation, and ensuring timely follow-up for all loan-related activities.

• Regulatory & Compliance Monitoring: Conduct thorough reviews of customer files, CRA, and HMDA data to ensure regulatory standards are met, working closely with Loan Officers to rectify discrepancies.

• Reporting & Documentation: Maintain meticulous logs on problem loan action plans, violations, and covenant enforcement, providing detailed updates to senior management on a weekly and monthly basis.

• Administrative Support & Coordination: Assist Loan Officers with file management, document tracking, and general administrative duties, including supply ordering and support for maintenance or technical issues.

• Client Engagement: Facilitate correspondence and follow-up activities, ensuring a positive experience for present and potential clients.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High School Diploma or equivalent; bachelor’s degree in a business-related field preferred.

• Exceptional organizational skills with the ability to manage multiple priorities under tight deadlines.

• Strong verbal and written communication abilities.

• Proficiency in Microsoft Office Suite (Excel, Word).

• Ability to work independently and collaboratively within a team.

• Fluent in English; bilingual a plus

• Access to reliable transportation

Preferred

• Bachelor’s degree in Business or related field.

Schedule

Full-time position; Monday – Friday, 8:30 AM – 5:00 PM

Physical Demands:

Primarily sedentary; includes use of standard office equipment.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.