Hotel Front Desk Agent

The Hotel Front Desk Associate provides a welcoming and professional experience for guests staying at Stone Hotel and other Interlochen lodging accommodations. This position supports all aspects of the guest experience, including reservations, check-in and check-out, answering questions, processing payments, and assisting guests throughout their stay. The Front Desk Associate also serves as a central point of communication for the organization by answering and directing incoming calls. This position requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a guest-focused environment. Welcome guests and provide friendly, professional service throughout their stay. Process guest check-ins and check-outs accurately and efficiently. Create and manage hotel reservations received online, by phone, and in person. Answer questions regarding hotel accommodations, Interlochen Center for the Arts, campus activities, and the surrounding area. Answer and appropriately route incoming calls through Interlochen’s main switchboard. Process cash and credit card transactions accurately and maintain appropriate records. Assist guests with luggage and other reasonable needs during arrival and departure. Respond to guest questions, concerns, and service issues, escalating matters when appropriate. Maintain accurate guest and reservation information in hotel systems. Communicate relevant guest needs, maintenance concerns, housekeeping needs, and other issues to appropriate departments. Maintain an organized, professional, and welcoming front desk and lobby environment. Work collaboratively with Lodging, Housekeeping, Facilities, Safety, and other campus departments to support guest needs. Follow established procedures related to guest privacy, safety, security, cash handling, and hotel operations. Demonstrate professionalism and discretion when interacting with students, families, employees, artists, donors, board members, and other campus guests. Perform other duties as assigned. Experience and Skills High school diploma or equivalent required. Previous customer service experience required; hotel, hospitality, front desk, or guest services experience preferred. Comfortable using computers and learning reservation, payment, and communication systems. Strong customer service and interpersonal skills with the ability to create a welcoming experience for a wide variety of guests. Ability to communicate clearly and professionally in person, by phone, and in writing. Ability to manage multiple priorities and remain organized in a busy front desk environment. Ability to handle guest concerns and challenging situations calmly and professionally. Strong attention to detail when managing reservations, payments, and guest information. Ability to work independently while collaborating effectively with other departments. Ability to exercise sound judgment and maintain appropriate confidentiality. Dependable and punctual with the ability to work a flexible schedule based on hotel needs, including evenings, weekends, and holidays as required. Must meet and maintain Interlochen’s background screening requirements. Demonstrated commitment to creating a welcoming and respectful environment for people of diverse backgrounds and experiences. Health, dental, and vision insurance Vacation, Sick, Holiday and generous winter holiday time off Life insurance Voluntary life insurance Short and long-term disability 403(b) plan, managed by TIAA Free or discounted employee tickets to Interlochen performances and events *some exceptions apply Early event ticket purchase before general public sales begin Free Stone Cafeteria meal on shift Dennison Recreation Center accessibility (includes spouses) Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus) Employee Referral Program (cash payments) Tuition discounts for employee’s children at Academy, Camp and Interlochen Online Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave). Core Values Just An Idea reflects Interlochen's commitment to innovation, honoring its legacy of groundbreaking ideas whilecontinuing to pioneer new advancements in the arts and education. Drawn Here emphasizes the passion that unites Interlochen's diverse community, bringing together students, staff,alumni, and supporters in a shared mission to elevate and inspire through the arts. The Artist's Journey highlights the nurturing environment Interlochen provides, supporting artists from potentialto mastery through creativity, discipline, and a dedication to growth. Solo e Tutti captures the balance of individuality and collaboration, celebrating both personal artistic developmentand the power of working together to create meaningful, impactful work. These Core Values guide everything we do at Interlochen, fostering a workplace that seamlessly marries tradition with innovation; artwith nature; and collaboration with personal achievement. Joining our community means making a lasting impact while embracing the uniquecreative spirit that defines our culture. Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity, national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed), age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state or local laws. EEOC Voluntary Self-Identification of Protected Veteran Status Voluntary Self-Identification of Disability Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. #J-18808-Ljbffr