Customer Solutions Engineer

Job Description

About DISTINCT

\n

At DISTINCT Technologies, we help the world’s most iconic brands, sports leagues, and entertainment venues convert the energy of live events into actionable intelligence. We are the premier data capture and lead generation solution powering experiences for the biggest names in the consumer world. From the Super Bowl to the World Cup, to music festivals and in-store activations, DISTINCT captures millions of consumer touchpoints each year and integrates directly into business critical enterprise platforms. Our technology enables brands to enrich first-party data, surface real-time insights, and, through AI, turn that data into predictive, automated strategies that drive measurable business outcomes.

\n

\n

The Opportunity

\n

We are entering our next stage of growth and are seeking a Customer Solutions Engineer to serve as the technical backbone of our Enterprise Sales organization. Embedded directly within an industry account team — spanning verticals like Consumer Product Goods, Telecom, Financial Services, and Retail — you will bridge sales and product, using technical and business acumen to design and implement customized solutions for the world’s largest brands.

\n

\n

This is a forward-deployed engineering role. You will work shoulder-to-shoulder with Enterprise Account Executives and Account Managers inside our largest accounts, translating ambiguous business problems into working solutions on the DISTINCT platform — often on-site, on tight timelines, and in the environments where our customers activate: stadiums, festivals, flagship retail, and global sponsorship properties. You will own the solution from whiteboard to production, then feed what you learn in the field back to our Product Engineering teams to shape the roadmap.

\n

\n

Key Responsibilities

\n

Solution Design & Forward Deployment

\n

\n
• Serve as the embedded technical lead for your industry account team, owning solution architecture across the full deal lifecycle — from pre-sale discovery and technical validation through post-sale implementation.
\n
• Translate complex, ambiguous customer requirements into customized, production-ready solutions on the DISTINCT platform, designing data capture, enrichment, and activation workflows tailored to each brand’s live event footprint.
\n
• Deploy forward with the customer: run on-site technical execution at live activations, proofs of concept, and pilots, iterating rapidly in the field to ensure flawless capture and time-to-value.
\n
• Build demos, prototypes, and technical proposals that make DISTINCT’s value tangible for seven-figure enterprise deal cycles.
\n

\n

Technical Implementation & Integration

\n

\n
• Hands-on configuration and delivery of technical solutions, including API integrations, webhooks, and data migration workflows that connect DISTINCT seamlessly with the client’s tech stack (CRM, CDP, MarTech, and enterprise data platforms).
\n
• Diagnose and solve complex technical challenges during onboarding and throughout the customer lifecycle, acting as the bridge between the client and DISTINCT’s Product Engineering teams.
\n
• Establish modern measurement foundations within customer environments, driving media outcomes and accelerating AI innovation across their first-party data.
\n
• Document repeatable solution patterns and build self-serve resources so successful deployments scale across accounts and verticals.
\n

\n

Sales Partnership & Revenue Impact

\n

\n
• Partner with Enterprise Account Executives as the technical counterpart in the room, de-risking deals by proving feasibility, scoping implementations, and owning the technical close.
\n
• Support Account Managers in land-and-expand motions by identifying technical whitespace — new use cases, integrations, and workflows that grow DISTINCT’s footprint within existing accounts.
\n
• Present complex technical concepts credibly to audiences ranging from brand marketers to enterprise IT and data teams.
\n

\n

Product Feedback & Field Intelligence

\n

\n
• Act as the voice of the field: synthesize customer requirements, edge cases, and integration gaps into clear, prioritized feedback for Product and Engineering.
\n
• Pressure-test new platform capabilities (including AI products and activation workflows) with real customers before general release.
\n

\n

\n

Qualifications

\n

Required

\n

\n
• Solutions Engineering Experience: 4+ years in a customer-facing technical role — solutions engineering, forward deployed engineering, sales engineering, or technical consulting — with a track record of designing and shipping custom solutions inside enterprise accounts.
\n
• Technical Proficiency: Demonstrated ability to build and troubleshoot integrations hands-on: REST APIs, webhooks, data pipelines, and CRM/CDP data syncs. Comfortable scripting (e.g., Python, JavaScript, SQL) to solve customer problems quickly.
\n
• Business Acumen: Ability to map technical work to commercial outcomes, scope solutions against deal economics, and operate as a trusted partner to quota-carrying sales teams.
\n
• Field Readiness: High adaptability and composure operating on-site in live, high-pressure environments with hard deadlines; willingness to travel to customer activations and events.
\n
• Communication: High emotional intelligence (EQ) with the ability to present complex technical concepts to non-technical stakeholders and drive consensus across client and internal teams.
\n

\n

Preferred

\n

\n
• Experience working directly with modern data stacks, MarTech infrastructure, or enterprise platforms like Salesforce and Adobe.
\n
• Deep understanding of how to establish modern measurement foundations that drive business outcomes and accelerate AI innovation.
\n
• Familiarity with the live events, sponsorship, or experiential marketing ecosystem — and the realities of capturing data where consumers actually show up.
\n
• Experience in an early-stage or high-growth environment where you owned outcomes end-to-end with minimal process.
\n

\n

\n

Why Join DISTINCT?

\n

\n
• Work with global brands at the intersection of live experiences, data, and technology.
\n
• Shape the future of how brands and consumers connect by transforming fleeting live experiences into magic moments, predictive intelligence, and measurable results.
\n
• Be the technical tip of the spear in a fast-growing, entrepreneurial sales organization where the solutions you build in the field directly shape the product and the bottom line.
\n