Receptionist

Receptionist Position at Riverbark Veterinary Hospital of Fayetteville

Riverbark Veterinary Hospital of Fayetteville has been a cornerstone of trusted pet healthcare in the North Carolina community since 1975. Our mission is built upon a heritage of building strong relationships and delivering excellent clinical outcomes. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, regularly undergoing evaluations to ensure we meet the highest standards of care across surgery, patient support, and emergency services. This dedication to quality is why the community rewards us with an excellent 4.8-star Google rating. We invite you to join a supportive culture where you can make a meaningful impact every day. As a long-standing institution, we offer a stable and dedicated environment where teammates are encouraged to succeed. We understand the importance of workflow support and working quickly to ease patient pain while maintaining kindness and affordability. Our leadership is focused on providing the resources needed for you to focus on comprehensive care and client relationships. When you join our team, you become part of a legacy that values continuity, professional growth, and the ability to do your best work alongside skilled colleagues. The quality of medicine we practice is reflected in our AAHA accreditation, which covers nearly every aspect of our advanced services, including diagnostic imaging, anesthesiology, and surgical procedures. You will be utilizing a full spectrum of capabilities from Wellness and Prevention to Testing and Diagnostics and comprehensive Advanced Care. Our facility is equipped to handle complex cases, including major surgical procedures and emergency care, providing you with continuous opportunities to elevate your clinical expertise and provide the highest benchmark of quality care. Riverbark Veterinary Hospital is rooted deeply in the vibrant community of Fayetteville, North Carolina. Situated on Ramsey Street, we serve a loyal and diverse client base that relies on us for comprehensive veterinary partnership. Joining us means becoming an essential part of the local healthcare infrastructure, building lasting professional connections, and enjoying a rewarding career in a city that truly values trusted, quality pet care.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.