Chief Human Resources Officer (CHRO)

Deliverable to residents:
The Chief Human Resources (CHRO) Officer builds a culture of excellence in the delivery of city services and supports a high-performing engaged, and diverse city workforce. This role works closely with the Chief Administrative Officer (CAO) to implement citywide human resources (HR) policies, strengthen performance management, and advance training and development initiatives. The CHRO collaborates with the Deputy CAO and Chief Financial Officer (CFO) and Director of Procurement to align HR programs with budget, benefits, and operational priorities, and provides leadership to department heads on staffing, talent management, organizational culture and change management. The CHRO ensures coordination with the Department of City Civil Service.

Key Responsibilities:

• Oversee human resources functions for all city departments, including recruitment, workforce planning, compensation, benefits, and payroll in collaboration with the CFO and Director of Finance.
• Build and sustain a culture of service excellence and accountability across city government.
• Modernize recruiting, onboarding, and training and development programs to attract and retain top talent.
• Develop leadership pipelines and succession strategies to ensure continuity of expertise and capacity in key roles.
• Implement employee wellness, engagement, and professional development initiatives to enhance performance and retention. 
• Leads internal communications in collaboration with the Communications Department and CAO. 
• Provide guidance to department heads on organizational design, and workforce strategy. 
• Work with the City Attorney to ensure HR policies and practices, comply with applicable labor laws and civil service regulations.

• Bachelor’s degree in related fields.
• 10+ years of human resources leadership experience; government experience preferred.
• Strong knowledge of civil service systems, merit-based personnel administration, workforce strategy, and public-sector HR policies.
• Professional certification, including Society for Human Resource Management Senior Certified Professional or equivalent.
• Proven ability to develop and lead high-performing HR teams and implement innovative workforce programs.
• Exceptional leadership, communication, and collaboration skills; ability to work closely with the CAO, CFO, CPO, and department heads.
• Commitment to fairness, transparency, and ethical stewardship in public human resources.

Benefits information will be available in the future.