GRC Analyst

Our client, a well known American retailer and fashion brand is hiring a Technical Process Analyst to join their Office of IT Hygiene in San Francisco, CA.

This role supports a dedicated team focused on managing pervasive digital risks and ensuring foundational IT health, maintenance, and security for the organization's digital workspace. As a Process Analyst on this team you will improve adoption, maturity, and effectiveness of IT hygiene iniatitives by creating compliance assessments, OKR's, intake forms, and reporting on findings.

The ideal candidate would have previous experience owning processes, change, and initiatives for IT governance, risk, and compliance.

Required Qualifications:

• Bachelors degree in Information Technology, Business Administration, Data Analytics, or related discipline.
• 4+ years of experience in IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify meaningful trends.
• Proven experience developing and maintaining dashboards or reports using tools such as SQL, Power BI, Excel, or ServiceNow Performance Analytics.
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and compliance or audit processes within large organizations.

What You Will Do:

• Develop and operationalize reporting - Design and facilitate the implementation of sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Assess compliance performance - Collaborate with IT leaders and initiative owners to evaluate compliance with established Hygiene policies, standards, and metrics.
• Identify non-compliance and trends - Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with the Office of IT Hygiene leadership for corrective action.
• Deliver regular reporting - Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.
• Analyze performance patterns- Investigate and communicate the drivers behind unusually strong or weak performance across teams or domains, enabling data-driven decision making.
• Recommend policy improvements - Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals and support long-term sustainability.
• Support cross-functional alignment - Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.