Customer Service Representative - FT

Customer Service RepresentativeNozzle Nolen Pest SolutionsDo you enjoy helping people, staying organized under pressure, and being the calm, friendly voice customers can count on?At Nozzle Nolen Pest Solutions, we’ve proudly protected South Florida homes and businesses since 1951. As a third-generation, family-owned company, we believe exceptional customer experiences start with exceptional people.We’re looking for a highly organized Customer Service Representative who can provide exceptional service while managing calls, schedules, and customer needs with professionalism and care.Compensation & Schedule$18 per hourFull-time, onsite positionMonday through Friday: 8:00 AM – 5:00 PMOne Saturday per month: 8:00 AM – 12:00 PMWhy Join Our Team?Family-oriented culture with a supportive team environmentPaid training and opportunities for career growthStable, established company with a strong reputation in South FloridaMeaningful work helping protect families and businessesCompetitive benefits including health insurance and paid time offWhat You’ll DoServe as the first point of contact for customers with professionalism, warmth, and confidenceHandle a high volume of inbound and outbound calls while maintaining a calm, polished phone presenceDeliver exceptional customer service by actively listening, resolving concerns, and creating positive customer experiencesMultitask efficiently between calls, scheduling, emails, customer accounts, and internal communication systemsAccurately update customer information, service notes, and account details with strong attention to detailCoordinate with technicians and internal departments to ensure smooth communication and customer satisfactionProfessionally de-escalate customer concerns and maintain composure in fast-paced or challenging situationsWhat We’re Looking ForExceptional phone etiquette, tone, and communication skillsStrong multitasking abilities and the ability to stay organized in a fast-paced environmentHigh attention to detail and accuracyA proactive, team-player mindset with a willingness to jump in wherever neededAbility to think critically, solve problems, and adapt quicklyComfortable using computers, Microsoft Office, and learning new software systemsPositive attitude with a genuine passion for helping customersQualificationsHigh School diploma or equivalent requiredMinimum of 2 years of customer service experience required, preferably in a high-call-volume or phone-based customer support environmentPhysical RequirementsSitting for extended periods while working on a computer and phone systemReady to Join Us?If you’re a strong communicator who takes pride in delivering exceptional customer experiences and can thrive while balancing multiple responsibilities, we’d love to hear from you.Apply today at:Nozzle Nolen Careers #J-18808-Ljbffr