Customer Service Representative I

Customer Service Representative

Responsible for ensuring a positive customer experience throughout the lifecycle of our products from post-sales issues to problem solving, servicing, spare parts and repair of customer equipment. Processing/quotation/tracking of issues and projects related to sales/customer service parts, onsite services, and in-house repair orders daily. Ensuring ownership of customer issues from start to finish is handled accurately, fairly, consistently, in a timely manner and documented in the appropriate systems.

• Communicate with customers, identify needs, distribute information/requests to sales, service team, technical support team, order management, production and management.

• Provide basic troubleshooting/common problem-solving information to customer as well as directing customers to website locations for download of manuals, technical data, software utilities and revisions.

• Timely and accurate processing of customer service orders. Perform quotations for repair or spare parts, following up with order entry, invoicing, shipping arrangements including international shipping documentation, and vendor management.

• Provide first-level customer service by responding to routine non-technical customer service calls, including spare parts orders, order status requests, and document requests.

• Enter generate, and manage return/repair materials requests, initiate orders in our systems, record customer interactions, and for purposes of notes and record keeping.

• Determine if issues are related to warranty, customer error or environmental damage, or out of warranty/billable.

• Customer quotation of repair and spare parts, onsite services, in-house repairs and verification of appropriate parts, vendor, and product mark-ups.

• Follow-up on billing/invoice issues, issue credits or adjustments, facilitate company/department profitability.

Required Qualifications

• 1+ years Customer Service experience.

• Strong verbal and written communication skills, telephone, and email etiquette.

• Customer focus and positive, professional attitude with a desire to meet the needs of others.

• Ability to be a team player/work with others internally and adapt to a variety of customer personalities, communications, and skill levels.

• Ability to multitask, prioritize and demonstrate sound judgement.

• Accuracy and attention to detail including when related to technical or complex issues.

• Ability to perform basic math functions.

• PC/Microsoft Office Suite knowledge including Outlook, Word, Excel, PowerPoint.

Preferred Qualifications

• Prior experience in manufacturing, construction, or help desk type role.

Location: This position is located onsite in Longmont, CO.

Base Compensation: $20 - $24 per hour is the projected compensation range for this role depending on the candidate's overall qualifications and experience.

Bonus: This position is eligible for an annual bonus based on individual and company performance.

Closing Date: August 19th. While we expect to keep the position open through this date, the posting may be extended or closed early based on applicant volume and hiring needs.

Onsite Perks

• Free gym with 24/7 access
• Free Electric Vehicle charging
• Breakfast and Lunch Café
• After hours Grab & Go snacks
• Basketball court
• Walking paths

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

At SENS, our culture is rooted in a set of core values that reflect who we are and how we work. In a recent 2025 poll, our employees identified the values that best define us: "Innovative", "Respectful", "Inviting", "Flexible", "Collaborative", and "Growth Driven". Our team describes us as a dynamic, forward-thinking company where everyone has the opportunity to thrive.

At SENS, we pride ourselves on being an equal opportunity employer, fully dedicated to fostering inclusion and diversity. We welcome all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristic.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every qualification listed in this job description, we still encourage you to apply.

Monday - Friday 7am - 3:30pm.