Senior Delivery Manager

Toshiba is seeking a Senior Delivery Manager. The Senior Delivery Manager leads and develops a team of technical program and project across multiple programs, ensuring consistent delivery discipline, strong leadership, and predictable outcomes. This role combines people management with delivery oversight-setting expectations, coaching performance, and holding teams accountable to standards. The Senior Delivery Manager partners closely with clients and internal stakeholders, providing clear, proactive communication, and owns delivery financials, including forecasting, margin, and overall P&L performance. This leader builds a high-performing delivery organization while ensuring programs execute with clarity, urgency, and alignment across Engineering, QA, Product, and Client Delivery.


Responsibilities

People Leadership & Talent Management

• Directly manage a team of program and project managers, setting clear expectations and holding the team accountable for delivery, communication, and execution standards.

• Coach and develop team members to strengthen planning discipline, leadership capability, and stakeholder engagement.

• Identify performance gaps early and address them through targeted coaching, development plans, and performance management.

• Build and scale a high-performing team through hiring, onboarding, and reinforcing a culture of ownership, accountability, and continuous improvement.

Program Delivery & Execution

• Lead delivery oversight across multiple programs, ensuring clear plans, accurate forecasts, and reliable plan-vs-actual execution.

• Drive rigor around RAID ownership, milestone readiness, release planning, and quality gates.

• Stabilize at-risk (red/yellow) programs through structured recovery plans, daily accountability, and decisive escalation.

• Ensure predictable delivery across all programs through disciplined follow-through and early issue detection.

Cross-Functional Leadership

• Align Engineering, QA, Product, Client Delivery, and Support to drive delivery plans.

• Remove blockers across teams and enforce ownership, accountability, and timely decision-making.

• Strengthen cross-team collaboration and reduce operational friction through clear communication and expectation setting.

• Represent Delivery Leadership in executive and client forums, providing clarity, maturity, and a calm, authoritative presence.

Governance, Rhythm & Standards

• Ensure programs consistently follow delivery rhythms: regular program reviews, status updates, RAID maintenance, and decision logs.

• Validate the quality, accuracy, and completeness of program artifacts: plans, risks, communications, metrics, and executive updates.

• Enforce adherence to SDLC practices, release management processes, and delivery governance across assigned programs.

• Establish and maintain high standards for communication, escalation hygiene, and stakeholder engagement.

Communication & Escalation Management

• Ensure "no surprises" communication to clients and executives through proactive risk and issue escalation.

• Coach program and project leaders on communication: clear problem statements, impact definition, and action-oriented next steps.

• Serve as the escalation point for complex issues requiring senior judgment or cross-functional alignment.

• Improve communication quality across programs, raising the bar for clarity, brevity, and completeness.

Quality, Technical Insight & Operational Excellence

• Partner with QA and Engineering to ensure test readiness, defect management discipline, and stable release cycles.

• Review and strengthen root cause analyses, ensuring meaningful corrective actions and follow-through.

• Leverage quality data, DORA metrics, and delivery insights to drive continuous improvement and reduce rework or instability.

• Promote observability, DevOps practices, and operational maturity across program delivery.

Qualifications

• Bachelor's degree required; Computer Science, Engineering, Business, or related field preferred.

• 10-12+ years in software delivery, program management, or engineering, including hands-on experience in development, testing, or production support.

• 5+ years directly managing program/project managers, with accountability for performance, development, and team outcomes.

• Proven ability to lead multiple complex programs in enterprise software environments (retail, POS, SaaS, or similar mission-critical systems).

• Experience owning client communication and delivery financials, including forecasting, margin, and P&L performance.

• Strong grounding in SDLC, Agile delivery, CI/CD, DORA metrics, and DevOps practices.

• Skilled in risk management, escalation leadership, RCA, and stabilizing at-risk programs.

• Proficient in delivery tooling (Jira, Confluence, Smartsheet, MS Project) and data-driven reporting.

• Executive presence: clear communicator, sound judgment, and ability to lead through ambiguity and pressure.

• PMP, SAFe, CSM, or similar certifications preferred.

Success Measures

• Predictable delivery across programs, with commitments met and risks surfaced early.

• Team members demonstrate measurable improvement in planning, communication, ownership, and execution discipline.

• Consistent performance management, with clear expectations, timely feedback, and appropriate handling of underperformance.

• Team capability, reducing the need for intervention and increasing independent leadership across programs.

• Steady forward progress on programs, with timely decisions and consistent follow-through.

• Early identification of risks and issues, reducing late surprises and improving delivery stability.

• Consistent application of delivery governance and standards across all team members and programs.

• Credible leadership presence, demonstrated through clear communication and sound judgment in client and executive interactions.

About the Company:


Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.


The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.


**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: **


Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days


EEO:


Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request an accommodation


DIVERSITY, EQUITY & INCLUSION:


We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)