Leasing Specialist

Join Kay Apartment Communities’ leasing team at our 225 -unit apartment community in Silver Spring , MD . Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package. Responsibilities Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws. Manage the sales process from lead to lease Handle all incoming leads (phone, email, walk-in), following set procedures and script Discover customer needs, qualify, and present solutions Conduct apartment & community tours (value selling) Follow-up on leads via phone and email Close the sale Process applications Compile lease documents Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns Meet and exceed occupancy and resident retention goals Use strong administrative skills Maintain all records and documents in order Money handling (fees, deposits, rent and other payments) Manual data entry, scanning, copying Resident file maintenance Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections Other duties as assigned Requirements Highly motivated, dependable and customer-focused Minimum 2 years of customer service and/or sales experience No previous property management experience required High school diploma or equivalent Must successfully complete Kay’s sales training program Superior sales and customer service skills Excellent written and verbal communication skills Ability to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactions Strong time management and organizational skills , attention to detail Ability to work well independently and in a team environment Professional appearance and demeanor Basic computer knowledge, and working proficiency in Microsoft Outlook, Word and Excel Ability to work weekends Maintain a valid driver’s license and reliable transportation Bilingual in English and Spanish a plus Our exceptional benefits package Medical & dental insurance Paid holidays Vacation/sick leave 401(K) retirement savings plan Life insurance Overtime pay Per lease and year-end bonuses Rent discount Extensive training program Pre-employment requirements Criminal background check Kay Apartment Communities is an Equal Opportunity Employer #J-18808-Ljbffr