Client Account Manager

Title : Client Account Manager
Location : Detroit Lakes, MN
Job Type : Permanent / Direct-Hire
Compensation : $60,000 – 70,000 Annually
Industry: Human Resources and Payroll Services
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About the Role
We are seeking a Client Account Manager to join a growing organization in the professional services and HR solutions space. This role serves as the primary point of contact for a portfolio of client accounts, delivering consultative support across HR, payroll, benefits administration, workers’ compensation, and compliance services.
As a trusted advisor, the Client Account Manager plays a critical role in strengthening client relationships, ensuring satisfaction, and driving long-term retention. This position is highly collaborative, working cross-functionally with internal teams while proactively identifying client needs and delivering strategic, value-driven solutions. Job Description

• Serve as the main liaison between clients and internal departments including payroll, HR, benefits, and risk management
• Build and maintain strong, long-term client relationships through proactive communication and regular review meetings
• Identify trends, challenges, and opportunities within client accounts and recommend strategic solutions
• Oversee and resolve client inquiries, service requests, and escalations in a timely and professional manner
• Manage multiple client accounts simultaneously while maintaining high service standards and meeting deadlines
• Develop and maintain client service plans, ensuring alignment with evolving client needs
• Support onboarding of new clients and ensure a smooth transition into services
• Provide consultative guidance on HR best practices, compliance requirements, employee relations, and workplace regulations
• Assist clients in navigating labor laws, benefits administration, and process improvements
• Coordinate training and support related to HR systems (HRIS) and employee tools
• Maintain accurate client and employee records while ensuring data confidentiality and compliance
• Generate client reports and provide insights on payroll, benefits utilization, and operational metrics
• Partner with internal teams to ensure accurate data flow and consistent service delivery
• Contribute to continuous process improvement initiatives to enhance efficiency and client experience

Qualifications
Required Qualifications:

• 2+ years of experience in HR, client services, account management, or a related field
• Strong understanding of payroll, benefits, HR processes, and compliance fundamentals
• Excellent communication skills with the ability to build trust and maintain professional client relationships
• Proven ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environment
• Strong attention to detail and problem-solving skills with the ability to evaluate and resolve complex issues
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Customer-focused mindset with a collaborative, team-oriented approach

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field
• Experience with HRIS or payroll platforms (e.g., UKG, ADP, or similar systems)
• Previous experience supporting clients in a consultative or advisory capacity
• Knowledge of workers’ compensation, compliance, and employment regulations
• SHRM-CP or similar HR certification
• Experience conducting client reviews, onboarding, and retention initiatives

Benefits
Our client offers a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Benefits include health, dental, vision, life, and disability insurance, along with a 401(k) plan with company matching to help you plan for the future. Employees also receive paid time off, paid training opportunities, and access to a referral program, providing additional ways to grow and be rewarded. How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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