IT Support Administrator (Level 2) - Onsite - Fort Worth, TX

IT Support Administrator (Level 2)

We are seeing an IT Support Administrator (Level 2) to join our client. As an IT Support Administrator (Level 2), you will provide level 1, level 2 and admin support to internal business users in a Microsoft environment.

Location: Fort Worth, CA (On-site)

This position expects to pay about $26-37per hour plus benefits

What You Will Do:

• Provides On-Site (local division office) and Remote support (entire company).
• Provides troubleshooting, and end-user assistance via phone, chat, or email.
• Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency.
• Resolves complex problems and answers questions related to the computing environment.
• Contacts vendors and carrier support when necessary to resolve problems and/or outages.
• Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
• Documents incidents and problems in the service desk and escalates issues to the appropriate teams when required.
• Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
• Prepares customers to use hardware and software by conducting training where necessary.
• Documents new and existing procedures and processes within technician knowledgebase.

What You Bring to The Table:

• 3-5+ years of experience working in a Level 2 support position.
• Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc.
• Must have experience with Intune.
• Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
• Strong understanding of Hardware Life Cycle Management, Change Management, IncidentManagement, Helpdesk Ticketing, and its impacts on ensuring business continuity.
• Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
• Ability to monitor the desktop environment using hardware and software tools.
• Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
• Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
• Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
• Experience with DNS and DHCP is a plus.
• Experience with GPOs and Patch Management tools is a plus.
• Information Technology Certifications are preferred.
• Bachelor’s degree in computer science or relevant field preferred.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.