IT Manager

IT Lead/Manager (Legal Environment)

Location: Chicago (hybrid)
Department: Operations
Reports to: Director of Operations

About the Role

We are seeking a hands-on IT Lead/Manager to support and enhance the technology environment at a growing law firm with 80+ employees.

This role is ideal for someone who understands that in a legal setting, technology is mission-critical -downtime impacts client service, deadlines, and case outcomes. You will serve as a trusted partner to attorneys, paralegals, and operations leadership , ensuring systems are reliable, secure, and optimized for legal workflows.

You'll balance day-to-day IT execution with continuous improvement , helping the firm operate efficiently while maintaining strict confidentiality and security standards.

What You'll Do

• Ensure uptime and reliability of core systems supporting legal operations (network, file access, VPN, printing, devices)
• Provide responsive, white-glove IT support to attorneys and staff in a fast-paced, deadline-driven environment
• Troubleshoot and resolve issues quickly , minimizing disruption to billable work and court deadlines
• Liaise relationships with external IT and security vendors , ensuring service quality and accountability
• Support and improve document management, file access, and collaboration workflows critical to legal teams
• Deploy and manage user technology (laptops, mobile devices, applications) for onboarding and ongoing use
• Evaluate, test, and implement new tools that improve legal productivity and efficiency
• Support cybersecurity and compliance efforts , including SOC 2 and client-driven security assessments
• Help develop and maintain IT policies and procedures aligned with confidentiality, data protection, and ethical obligations
• Lead and mentor IT staff while coordinating internal and external support resources

What Makes This Role Unique

• Direct impact on attorney productivity and client service delivery
• Exposure to legal technology and data-sensitive workflows
• Opportunity to modernize IT in a professional services environment
• High-trust role requiring both technical skill and professional discretion
• Collaboration with attorneys and leadership-not just back-office IT

What You Bring

• Experience supporting IT in a professional services or legal environment (law firm experience strongly preferred)
• Strong understanding of networking and secure remote access (VPN, MFA, file sharing)
• Ability to operate in a high-pressure, deadline-driven environment where responsiveness matters
• Proven ability to communicate clearly with non-technical professionals , including attorneys
• Experience managing vendors and third-party IT providers
• Strong troubleshooting skills across Windows, Mac, and common office platforms
• High level of professionalism, discretion, and commitment to confidentiality
• A proactive mindset-anticipating issues before they impact legal work

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 4+ years of hands-on IT experience in a professional environment
• Experience supporting multi-user environments and end-user computing
• Prior leadership or supervisory experience required

Preferred / Bonus Experience

• Experience with legal technologies (e.g. document management systems, etc.)
• Familiarity with security and compliance frameworks (SOC 2, client security questionnaires)
• Certifications such as CompTIA, Network+, Cisco (CCNA), or similar

Salary for the IT Manager ranges from $130,000 to $165,000 per year depending on seniority and experience level. The IT Manager may be eligible for bonuses based on individual and firm performance.

We offer a comprehensive benefits package to all eligible full-time employees, which includes the following: Health Coverage (comprehensive medical, dental, and vision insurance with employer premium contributions, and short and long-term disability). Retirement Benefits 401(k) retirement plan with a firm contribution. Paid vacation and sick time and paid holidays. We also offer a Flexible Spending Account and pre-tax Commuter Benefits.