Sales Executive

Close Inclusive Collection Job Postings Notification When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams specifically rooms, small meeting conference and operating departments. Operational Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Sales Manager. Pre-qualifies and targets prospects, utilizing hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. Meets and greets VIP guests upon arrival/departure. Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. Entertains and conducts hotel inspections to relevant representatives/delegates whenever required. Establishes strong contacts to source for information in regard to planned and upcoming functions/ events. Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Administration Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. Establishes an efficient trace file to ensure that all business booked is properly tracked. Submits Sales report to the Sales Manager in a timely manner. Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. Customer Service Entertains and conducts hotel inspections to clients whenever required. Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. Handles guest and employee enquiries in a courteous and efficient manner. Maintains positive guest and colleague interactions with good working relationships. Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Personnel Assist in ensuring that all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. Supports the implementation of Hyatt’s Purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Qualifications Degree or Diploma in Sales & Marketing, Hospitality Management, Business Administration. Sales or Marketing certifications (e.g., CIM, Digital Marketing certifications) desirable 3–5 years’ experience Hotel sales, hospitality and tourism sales in a similar role Proven ability to Meet or exceed sales targets and Grow revenue & market share Strong negotiation and closing skills Account management and relationship building Excellent verbal communication and presentation skills Ability to network with corporate clients, travel agents, event planners #J-18808-Ljbffr