Systems Engineer

Overview Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Essential Functions, Duties, and Responsibilities Performs installation, configuration, migration, and maintenance of assigned technology. Manages backend system/application environment and ongoing operations. Troubleshoots software and/or hardware issues/failures and resolves alerts and performs remediation activities. Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors. Assesses software patches and creates a recommended patch list with a logical explanation in terms of compliance. Develops and optimizes pre- and post-patching processes to ensure proper implementation without outages. Scores each patch based on risks and opportunities to prioritize; identifies patches valuable to the organization. Coordinates patch schedules with other teams and communicates project and operational metrics. Assists in developing action plans, schedules, budgets, status and metrics reports, and other communications to improve patch management. Creates deployment patches and packages using tools such as SCCM and WSUS. Automates IT processes using modern scripting languages and other automation tools. Develops processes and procedures related to systems/application administration. Creates new and updates existing OS images for systems. Resolves tickets escalated by the support operations center. Monitors relevant IT facilities, services, and systems to maintain 24x7 service operation uptime under direction of engineering teams. Builds software deployment packages and maintains endpoint and server environments and processes. Maintains the Configuration Item database within the service management platform and generates accurate system baselines. Maintains strong knowledge of Microsoft Windows, MacOS and Windows 10 systems in an enterprise environment. Implements, operates and supports endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption using SCCM and McAfee. Tests patches in a non-production environment to avoid business outages based on lab results. Assists in patch and vulnerability management ensuring compatibility with business needs and objectives. Researches, evaluates, develops, designs and implements patch remediation designs and standards following industry best practices. Develops and implements patch and vulnerability remediation processes including package creation, testing and deployment. Performs after-hours activities as needed for the environment and technologies. Ensures all clients receive latest definitions and investigates all breaches. Ensures that all clients and servers have the latest security patches and hotfixes. Required Knowledge, Skills and Competencies Experience with programming languages preferred (JavaScript, PowerShell, Python, XML, and .Net). Managing/monitoring/configuring/troubleshooting. Security and capacity management and process automation and improvement. A solid understanding of industry best practices for Patch Management; experience mapping business processes to best practices. Excellent competency with patch management and other patching tools. Proficiency in scripting of packaged installation of patches, software and configuration changes. Expert knowledge of Microsoft System Center Configuration and Operation Manager. Demonstrated experience in a Systems Administration role supporting Microsoft Windows, Linux and VMware. Exceptional knowledge of Microsoft Server 2012, 2016 and 2019. MS365 Enterprise Administrator Expert certification with a focus on software deployments, packaging and patching with security in mind. A+; Server+ and Network+ certified. Preferred: Advanced knowledge of SCCM and McAfee. Strong understanding of Internet/IP technologies including routing, switching, sub-netting, and network/security concepts. Project management experience. Working knowledge of ITIL v3 framework (certification preferred). Experience with database server administration and technologies. Ability to self-manage and prioritize multiple projects with aggressive due dates. Excellent understanding of network, system and application security. Comprehensive storage knowledge with various shared storage technologies and related backup strategies. Industry and Work Experience 7 years of experience in progressively complex IT technical roles within an enterprise environment. 5 years of experience working with LAN technology. 7 years of experience implementing/managing patch management, software deployment and endpoint security. Academic Bachelor\'s Degree required. Benefits Available to Employees Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr