Lead Teller

Position Overview Position: Teller Lead (Full‑time) Location: Mesa, AZ – Fiesta District Branch, 1325 W Southern Ave, Mesa, AZ 85202 Job ID: R227528 Bilingual Spanish preferred. Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture. This teller lead role is within PNC’s Branch Banking organization. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Coaches, mentors, and leads tellers by example to deliver a unique customer experience, improve customer financial wellbeing, and build loyalty while increasing share of wallet. Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and positions PNC products to meet their needs, educating customers on options for managing financial transactions through technology, tools, and resources. Exhibits clear communication skills, handles transactions efficiently, and resolves problems using established processes. Assists the Branch Manager with performance management and new‑hire selection, and ensures teller and branch daily operations and maintenance transactions are completed accurately. PNC Employees take pride in our reputation and are expected to embody the following values. Values & Expectations Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Accuracy and Attention to Detail Addressing Customer Needs Coaching Others Digital Awareness Effective Communications Fraud Detection and Prevention Managing Multiple Priorities Matrix Management Problem Solving Understanding Customer Needs Work Experience No university/college degree is required, but 1+ years of related experience or product knowledge is preferred. In lieu of a degree, a comparable combination of education, certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits, including medical, dental, vision, life insurance, short‑ and long‑term disability, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, adoption and family planning support, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 holidays, 9 occasional absence days, and 15–25 vacation days per year, with additional days based on career level and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday." All information will be kept confidential and used only to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to all qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected category. This position is subject to the FDIA and Safe Act requirements for individuals with certain criminal histories. California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose personal information in its hiring practices. #J-18808-Ljbffr