Desktop Support Technician (L2)

Job Description

Job Description

TITLE: SERVICE TECHNICIAN (L2)

About the Role:

We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.

Responsibilities:

• Face to Face support regarding Windows, MacOS, iOS software and configuration.
• Respond to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the IT Bars. (Total of 5 IT Bars)
• Imaging, pre-configuration, data migrations and application installation for Windows and MacOS systems.
• Logistics of receiving, handling and sorting of computer and related peripherals products received from customers and hardware vendors.
• Support of deployment, troubleshooting, and receipt of mobility devices including iPhone, iPad, and Mifi equipment.
• Confers with management to assist development of service quality assurance processes and procedures
• Manage assets and take detailed notes utilizing Customer Relationship Management tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for CRM and tracking purposes.
• Execute the delivery of services per Service Level Agreements to customers
• Strong understanding of networking protocols and troubleshooting techniques to resolve technical issues.

Minimum Qualifications:

• Requires a technical background with at least 2 years of professional experience
• Knowledge in one or more operating systems such as Mac OS, Windows 10, or iOS is mandatory
• Must be experienced with a service ticketing database, IE: HPSM, Service Now
• Troubleshooting and problem solving experience is preferred
• General knowledge of Microsoft Office and Google Apps is a plus
• Technical authorization with CompTIA "A+" Certification a plus
• Preferred qualifications such as experience with cloud-based technologies, scripting languages, and IT service management frameworks will also be beneficial in this role.

About The Rockridge Group:

TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

Company Description

About The Rockridge Group:\r\n\r\nTRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:\r\nCollaborate. We partner with you to understand the unique needs of your business before we propose a solution.\r\nStrategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.\r\nEngage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.\r\nWith over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.