Residence Security - Part Time

A Career With A Cause

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values.

We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

General Functions:

Under the direction of the Residence Director and Leadership, the Residence Security Staff is responsible to ensure the safety and well-being of residents and the YMCA Downtown property as a whole, by supervising the downtown property during non-facility hours. The incumbent will ensure safety as defined by internal emergency procedures and operating measures. The incumbent must balance support and accountability when developing productive partnerships with residents. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the YMCA of Central New York.

YMCA Residence Department Quality Service Theme:

We create an environment conducive to growth and progress through a culture of respect.

Responsibilities/Duties/Functions/Tasks:

• Supervise the Downtown Y property during Residence Only hours of operation to monitor building occupancy and safety procedures.
• Respond to incidents, accidents and emergencies appropriately; in accordance with YMCA policies and procedures and in a calm and professional manner. Make appropriate notifications in accordance with the Emergency Action Plan.
• Greet all residents by learning and using their names and doing whatever is needed to make their experience at the YMCA pleasant, secure, and welcoming. Must demonstrate excellent customer service skills.
• Develop positive relationships with residents fostering an atmosphere of community, which in turn will have an overall positive effect in strengthening the department's culture of respect.
• Open and close the facility according to established procedures.
• Responsible for completing shift reports, security logs, and other required documentation of shift activity.
• Maintain the sign in/out log for the Residence refrigerator.
• Monitor the Senior Citizen Housing guest access and sign-in log.
• Abide by the Downtown YMCA Professional Boundaries Standards around Staff and Resident/Senior Tenant Interactions.
• Answer phones in a politely, professional manner, ensuring messages are accurate and given to the intended person.
• Assist in reviewing, revising, developing and continuous improvement of Residence services, systems, procedures and guidelines.
• Assist in the training and development of new Residence Security staff.
• Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, and check that the work area is clean and orderly
• Communicate pertinent information with the Member Service Representatives at the beginning/ending of their shift.
• Adhere to and enforce all YMCA policies and procedures; also ensure that residents are aware of policies and procedures.
• Maintain privacy requirements by not sharing personal, financial or credit information about residents including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
• Participate in promotional efforts and fundraising campaigns.
• Attend all required training and staff meetings.
• Other duties as assigned by your supervisor.

Requirements:

• High degree of human relation and customer service skills, the incumbent must be a 'people person' with the ability to establish, collaborate and maintain positive relationships with residents and members of the community.
• Ability to work with a population that may struggle with physical and/or mental health challenges, as well as substance abuse history.
• Ability to work independently, effectively problem-solve, and possess effective time management skills.
• Must be a team player who demonstrates strong verbal communication, interpersonal, organizational, problem solving and customer service skills.
• Possess and demonstrate excellent telephone etiquette.
• Possess and demonstrate ability to: read, interpret and effectively communicate documents, information and instructions such as safety rules, program policies, rules and procedures, and YMCA policies and procedures. Must solve problems and deal with a variety of situations and/or complaints; work with minimum supervision; work as part of the Residence, volunteers and YMCA staff team.
• High School Diploma or equivalent.
• Minimum of one year experience working in on-site security, customer service, or related field-preferred.
• Ability to work a flexible schedule, if needed.
• Bi-lingual in Spanish- preferred.