Application Support Engineer

Job Description

A healthcare payer client is seeking a Senior Application/Production Support Engineer to join their IT Clinical Systems team. This person will troubleshoot enterprise application issues impacting clinical workflows, care coordination, and population health reporting functions. The ideal candidate has a strong emphasis on SQL, ETL processes, application integrations, and production issue resolution. Daily you will analyze SQL Server environments, investigate SSIS package failures, support and troubleshoot batch processing and API integrations, and work with internal and external vendor teams to investigate and resolve integration failures, data latency issues, and interface errors. Key Responsibilities:

• Provide production support for clinical, care management, population health, reporting, and related healthcare applications.
• Monitor application, integration, and ETL performance; troubleshoot production issues, interface failures, and data discrepancies.
• Troubleshoot batch processing, API integrations, and related production failures.
• Investigate and resolve application, data, and workflow issues through root cause analysis and cross-functional collaboration.
• Support system upgrades, implementations, data integrations, and post-production stabilization activities.
• Participate in incident management, maintain support documentation, and partner with business, technical, and vendor teams to ensure operational stability. SCHEDULE
• Core support hours: 11:00 AM to 7:00 PM EST or 12:00 PM to 8:00 PM EST
• Candidates located in PST or CST time zones are encouraged to apply
• Availability for on call support rotating schedule, including nights and weekends

Skills and Requirements

6+ years of Application Support, Production Support, or Application Operations experience Strong Microsoft SQL Server skills, including query writing, troubleshooting, and performance analysis Experience supporting enterprise applications in production environments Hands-on SQL Server Integration Services (SSIS) experience Experience troubleshooting ETL workflows, data pipelines, and data quality issues Experience investigating and resolving application, integration, and production support incidents Experience supporting APIs, interfaces, or system integrations Strong analytical, troubleshooting, and root cause analysis skills Experience supporting mission-critical applications and participating in incident management Experience collaborating with business users, technical teams, and third-party vendors Healthcare, Managed Care Organization (MCO), Population Health, Clinical Systems, or Care Management application experience Experience supporting utilization management or care management platforms IBM DataStage experience .NET / C# application support experience Experience supporting batch processing and job scheduling Experience with API integration monitoring and troubleshooting Splunk experience for application monitoring, log analysis, and production troubleshooting Angular experience or familiarity GitHub and/or GitLab experience Healthcare analytics, reporting, or population health platform support experience Vendor management experience

• Healthcare analytics or reporting platform support experience
• Vendor management experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io.