IT-Sr. IT Technician

IT-Sr. IT Technician

The Senior IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility's computer systems.

Assists in overseeing the completion and documentation of all assigned day-to-day activities

Provides assistance and instruction to IT personnel in the execution of their assignments

Provides second-level and advanced support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, etc.

Installs new hardware, such as personal computers, printers, servers, phones, etc.

Installs and troubleshoots company approved software and web applications by utilizing general IT knowledge and problem-solving skills to respond to service requests

Ensures that all service requests are handled or escalated in a timely manner

Maintains supported systems as required, including running backups, editing system data, running reports, etc.

Captures and deploys standardized workstation configurations and maintains PCs to current configuration levels

Creates and maintains end-user accounts and permissions as required, providing desktop support

Educates users to reduce recurring issues by offering solutions to problems in a proactive manner

Trains IT Technicians on various systems or processes as needed

Ensures confidentiality of property data and security while maintaining compliance with regulations

Performs other duties as assigned

Required Skills and Abilities:

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management

Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner

Strong verbal and written communication skills

Strong analytical and problem-solving skills

Interpersonal and customer service skills

Demonstrated working knowledge of software and web applications as well as system hardware

Education and Experience:

Bachelor's degree in Computer Science, Software Development, or related field

Three to five years of work experience in information technology or related field

Must obtain valid gaming license, where applicable

Physical Requirements & Working Conditions:

While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 25 pounds. The employee may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The employee may be exposed to smoke when on the floor of the gaming room. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.