Sr Analyst - Digital Enablement

Job Overview We are seeking an aspiring and curious Sr Analyst to support the Service organization’s Digital Enablement Team. This analyst will be responsible for creating innovative data analytics solutions to extract actionable insights that inform product strategy and prioritization. Responsibilities Analyze and monitor key performance indicators (KPIs) such as product adoption, deflection efficacy, and experiential feedback. Everage descriptive analytics and data visualization to extract actionable insights to improve product performance (eg AI Chatbot, GenAI Search, in-product contextual help). Leverage AI tools and innovative analytics to identify opportunities to improve knowledge content which may be limiting performance and adoption of self-help resources. Provide training and change management support to internal stakeholders and advisors for new launches and product enhancements. Participate in (and lead aspects of) gathering and analysis of user feedback, usability testing and journey mapping / design to improve user experience. Partner with VP Journey Design to identify opportunities for workflow automation and in-product contextual help, and optimization of search functionality. Qualifications Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or advanced technical degree preferred. 5+ years of experience in digital transformation, client experience, or project management. Excellent communication of high-level strategies and simplifying complex analyses for executives. Strong leadership, communication, and stakeholder management skills. Desire to learn and share findings with the team, fostering continuous learning. Demonstrated problem‑solving propensity. Exceptional collaboration, selfless and team player. Preferred Qualifications Experience in the financial services / wealth management industry. Benefits Pay Range: $85,902.00 – $143,170.00. LPL Total Rewards package includes 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more. EEO Statement Principals only. EOE. #J-18808-Ljbffr LPL Financial LLC