Program Associate I/P Psych

Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed. Minimum Education High School Diploma or GED (Required) BA or MA degree in Psychology or related Human Services degree (Preferred) Minimum Work Experience 1 year related experience (Required) 3-5 years with psychiatric or special education population (Preferred) Required Skills / Knowledge Excellent analytical skills Demonstrated proficiency using Microsoft Office including Excel Excellent written and verbal communication skills Strong organizational skills Administrative Support Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc. Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed. Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.). Independently research, develop, and compose presentation materials and speeches in a variety of settings. Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions Program Coordination Routinely coordinate and facilitate solutions with internal and external organizations and constituents. Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Program Knowledge Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments. Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks. Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations. Explain and interpret program information to clients/customers and staff. Organizational Commitment / Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork / Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement / Problem-Solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management / Financial Responsibility Use resources efficiently Search for less costly ways of doing things Location District of Columbia-Washington Work Locations CN Hospital (Main Campus) Job Type Non-Clinical Professional Organization Ctr Neuroscience & Behav Med Position Status R (Regular) Shift Day Work Schedule occasional evenings, possible weekend Job Posting Jun 8, 2026, 11:01:28 PM Full-Time Salary Range 48588.8 #J-18808-Ljbffr Children's National Hospital