Head Clerk

Provisional Appointment

This is a provisional appointment. Under the supervision of an employee of a higher grade in the Fire Prevention Division, interprets policies, rules, and regulations and is responsible for the electronic scheduling and assignment of certificates, licenses, registrations, smoke and carbon monoxide detector inspections, permits (building, construction, etc.), and monitoring and tracking the completion of inspections. Receives requests for inspections and schedules inspections electronically using permitting Hansen software. Performs data entry during the scheduling process; electronically prepares the certificate to be issued to the customer and assigns the appropriate fee for the inspection. Strong customer service skills are required to increase daily inspection capacity, with technical skills and attention to detail to process transactions more efficiently and accurately.

Responsibilities

Receives requests by phone, in person, and electronically, and schedules inspections for smoke and carbon monoxide detectors, licenses, certificates, registrations, and permits e.g., building, construction, etc., using permitting Hansen software.

Assigns inspections to the appropriate inspector.

Monitors and tracks the completion of inspections.

Receives reports from inspectors and enters data to prepare certificates, licenses, permits, or registrations. Ensures accuracy and completeness of information.

Generates reports to demonstrate proficiency in the division.

Receives payments in cash or check for inspections. Reconciles daily deposits. Informs supervisor of daily number of inspections and cash receipts.

Answers all inquiries for information from the public as required or refers them to the appropriate personnel or agency.

Maintains all related files and records, whether paper or computerized, in Access, Excel, Word, PeopleSoft, and Hansen.

Prepares and sends out required correspondence relating to inspections performed, failure to pass inspection, etc.

Provides support by processing and issuing other permits, licenses, and certificates as needed by the division.

Retrieves information or data from files relative to permits, certificates, licenses, registrations, and inspections.

Performs related work as required.

Minimum Entrance Qualifications

At least three (3) years of full-time, or equivalent part-time, office experience.

Successfully completed education at a recognized non-degree-granting business school beyond the high school level may be substituted for a maximum of one (1) year of the required experience on the basis of one (1) year of such education for six (6) months of experience.

Successfully completed education toward a degree from a recognized school may be substituted for a maximum of two (2) years of the required experience on the basis of one year of such education for six (6) months of experience.

Experience with Microsoft Office and familiarity with Hansen are strongly preferred.

Highly organized with a strong attention to detail and the ability to multitask, establish priorities, and meet deadlines.

Strong interpersonal and customer service skills and willingness to work as part of a team.

Ability to exercise good judgment and focus on detail as required by the job.

A pre-employment drug test is required.

CORI & SORI CHECK REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: AFSCME/RA-12

Hours per week: 35

Benefits

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options (SMART Plan) to help you build a secure future. Visit boston.gov/retirement to learn more.
• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.
• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.
• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.