Support Services Supervisor

Support Services Supervisor

C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging corporate office portfolios and manufacturing plants to large public venues—keeping our client's facility running smoothly all the time.

Title: Support Services Supervisor

Location: Eddyville, IA Salary: up to $87,360/yr. (DOE) Hours: Monday - Thursday 6am-4:30pm

What Will I Be Doing?

• Evaluate the work of those under and make recommendations on ways to improve.
• Evaluate processes and visit with employees on ways to improve processes.
• Visit with customers regarding issues in the areas under this Supervisor and how issues can be resolved.
• Completing inspections and Master Cleaning Schedules electronically.
• Prioritize/Schedule/Plan sanitation work.
• Communicate schedules to the teams.
• Meet with customer on regularly scheduled intervals, and as needed for emergencies, to assess customer needs, define team/employee performance levels and ensure customer satisfaction for assigned areas.
• Ensure safety of employees and company/customer property, to the greatest degree possible in the field.
• Assist with interviews for potential employees; make hiring recommendations to HR department.
• Conduct employee performance reviews. Assist employees with setting immediate work goals and career path goals.
• Disciplinary actions as needed.
• Maintain documentation for any employee issues that arise. Keep HR apprised of any potential issues in this area.
• Review and approve time-off requests. Appropriately schedule employee time off to ensure proper manpower levels. Inform employees of any denials of time off and explain reasoning to them.
• Ensure tour readiness, including schedules, customer needs, manpower etc.
• Address all team issues and take appropriate action. Be a continual resource to the teams.
• Maintain direct on-going communication with other company supervisors to ensure smooth workflow processes.
• Assist in the development of long-range planning in assist of the company's goals and objectives
• Accept feedback from others, set goals to improve performance based upon this feedback.
• Inspires and motivates others to perform well.
• Exhibit objectivity and openness to others' views.
• Take care of time off requests
• Continually look for work improvement processes, i.e., finding better, more efficient ways to achieve work goals and budgeting.
• Hands-on assistance when short on manpower
• Continually look for cost savings for the customer and company.
• Promote company functions and activities. Promote teamwork and unity within the company.
• Maintain confidentiality for C&W Services and customers of all work-related issues and plans.
• Assist with maintaining company property, and securing same, i.e., tools, vehicles, break rooms etc.
• Other duties and responsibilities as assigned by company and customer.

What Makes Me Qualified?

• Experience: Must possess a minimum of 5 years' experience in an industrial setting
• Additional Skills: Good facilitator skills and strong computer skills. Interpersonal skills with the ability to effectively work with all levels of the organization. Ability to lead work within cross-functional teams.

What are the physical demands of the role?

• The ability to observe details at close range (within a few feet of the observer).
• Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Manual Dexterity — The ability to quickly grasp, manipulate, or assemble objects.
• Substantial lifting (up to 50 pounds) is required
• Ability to move for extended or continuous periods of time
• Ability to ascend and descend staircases, ladders, and/or step stools
• Ability to operate applicable hand tools, power tools, and equipment
• Ability to operate forklifts or other vehicles in a safe manner
• Ability to wear a respirator while performing job duties
• Communication/ Expression —The ability to communicate information and ideas so others will understand.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

What is the work environment?

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The employee is occasionally exposed to extreme heat and extreme cold, wet and/or humid conditions. The noise level in the work environment is usually very loud.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.