Retail Business Analyst Gulfport

Retail Business Analyst

Join the Keesler Federal Credit Union team! Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

We currently do not sponsor work-related visas.

Position: Retail Business Analyst

Department: Retail Operations

Reports To: Director, Operations Support and Special Projects

FLSA: Exempt

Summary: Works closely with Retail Operations management (which includes Branch Operations Directors, Member Contact Center Director), IT, Project Management, Product Management, Finance, Training, and other business partners to develop solutions required for Retail Operation's systems.

Core responsibilities include defining team member needs and aligning with Retail strategy to provide products and associated features to meet those needs. Responsible for discovering, understanding and documenting the business environment; understanding and depicting project scope; identifying, documenting and confirming business objectives; modeling current and desired requirements business processes; and communicating all of these to stakeholders.

Provides business application support for assigned applications used by various Retail units. Responsible for application configuration in consultation with the business process owners, application patching, and release management of the lending application offering at the credit union. Vendor consultation in coordination with business units to ensure currency.

Supervisory Responsibilities: None

Essential Functions:

• Creates and develops product roadmaps to align with strategic goals as it relates to Retail Operations.
• Contributes technical knowledge and understanding of deposit application process to training programs, support documentation, and operating procedures.
• Solves product related problems, assists in decision making, and provides analysis to stay on track towards business deliverable commitments. For example, interface between third party solutions that we engage for new deposit setup.
• Collaborate with key stakeholders within Retail and other Business Units to ensure functional alignment on process improvements.
• Helps create key objectives and results based on strategies and apply the data for the product owners to make business decisions.
• Represents Retail operations as the voice of key stakeholders in working sessions with other Business Units.
• Works closely with Product Management and manager to create products that fit and align with end users.
• Develops detailed requirements for product features so they are clearly understood by the development teams.
• Works closely with the IT and Project Management Departments on all Retail Projects to research possible solutions and vendors; identifies other departments that will be affected within the credit union; tests programming specifications; ensures all compliance requirements are met and vendor management documents are submitted for approval; takes on the role of project owner in some cases.
• Attends STRT team meeting to prioritize and rank IT service tickets, representing Retail.
• Receives PMO Status Reports for all Retail Projects and reporting back to management of Retail area. Identifies projects in need of additional support.
• Manages the initiation, planning, execution, control, and delivery of multiple projects simultaneously in conjunction with Retail Management.
• Coordinates the efforts of the functional departments and with external vendors as required, ensuring projects, and any phased II items are completed.
• Reviews departmental process and procedures for process improvements within each area of the Retail department which include: Consumer Accounts, Business Account Services, and Branch Operations & Member Contact Center.
• Functions as liaison between the Retail departments and Information Technology department in preparing advanced coding and implementing programing enhancements as they pertain to Retail Operations functions.
• Reviews all Retail Operations owned related system releases and coordinates any changes that may apply to the deposit products.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities: Any duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: (1) A two-year college degree in related field OR Completion of a specialized course of study at a business or trade school (2) A four-year college degree (preferred)

Experience and Other Requirements: Three years to five years of similar or related experience. Ability to document and verify business requirements. Ability to bridge the communications gap between business stakeholders and technology solution providers. Must possess the skill to clearly document and communicate the scope of projects. Ability to conduct target analysis and understand consequences of solutions. Proficient at asking targeted questions to discover root causes, not just symptoms. Aptitude for negotiating with business stakeholders and developers. Mastery at organizing and categorizing project requirements. Ability to understand reporting expectations and work with systems to develop management reports. Ability to review test results and correlate those results to the effectiveness of the respective application. Experience with systems analysis tools, data extraction, database queries and updates, and report writing tools. Must possess general understanding in the areas of application programming, database and system design. Prefer experience with Meridian Link Opening Act, Symitar, Synapsys and Synergy. Excellent project management skills, including the ability to manage multiple and concurrent projects to a successful conclusion by a stated deadline. Strong analytical skills with experience in research and analysis. Knowledge of credit union operational procedures, products, services, and systems. Must possess process improvement skills. Must possess a thorough knowledge of the Symitar system. Ability to work under stringent deadlines stressing urgency to achieve monthly goals with expected quality and in accordance with required policies and procedures. Ability to work independently with minimal supervision. Ability to conduct meetings with multiple departments.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer Skills: Extensive use of personal PC required. Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.

Certificates, Licenses and Registrations: None required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer and telephone is required. The noise level is that of a normal office environment.

Declaration: The human resources department retains the sole rights and discretion to make changes to this job description.