Operations Assistant

$15 - $18 per hour

Part-time

Tandem Physical Therapy and Pilates

Operations Assistant (Patient Experience Focus) – Part-Time

Location: On-site
Hours: ~30 hours/week
Compensation: $15–$18/hour, depending on experience and demonstrated capability

About the Role

We’re looking for someone who genuinely loves people, thrives in a fast-paced environment, and takes pride in creating exceptional experiences.

This is not a traditional front desk role. You’ll be at the center of our clinic—supporting patient experience, operations, administration, and marketing execution. Every day looks a little different, and that’s exactly how you like it.

If you’re someone who notices what needs to be done before being asked, enjoys staying busy, and brings positive energy into every interaction, this role was built for you.

About Tandem

At Tandem, we take a highly personalized, client-centered approach to care. We believe that real results come from building strong relationships and delivering one-on-one attention—not rushing patients through appointments.

Our model blends physical therapy with wellness services like Pilates to support long-term health, performance, and recovery. We’re not just focused on treating symptoms—we’re invested in helping our clients move better, feel better, and stay better.

We’re also a close-knit, collaborative team that values growth—both for our clients and for each other. We take pride in creating an environment where people feel supported, challenged, and connected, and where meaningful relationships are at the core of everything we do.

What You’ll Do

Patient Experience & Front-of-House

Greet and welcome patients with warmth and professionalism
Create a high-touch, hospitality-driven experience (including small touches like offering coffee or ensuring comfort)
Support in-person scheduling and patient flow
Ensure every patient feels seen, cared for, and confident in their visit

Administrative & Financial Coordination

Maintain accurate and organized patient records (scanning, filing, shredding)
Prepare and communicate insurance benefit summaries clearly
Collect copays and follow up on outstanding balances with professionalism and confidence
Provide invoices and ensure patients understand the financial side of their care

Clinic Operations

Keep the clinic clean, organized, and fully stocked
Manage laundry, room readiness, and daily operational tasks
Ensure the environment consistently reflects a high standard of care

Marketing & Brand Support

Support the Marketing Director with execution tasks and errands
Run occasional off-site errands (printing, supply pickup, deliveries)
Deliver marketing materials to referral partners
Order and manage inventory of brochures, supplies, and swag
Keep in-clinic marketing materials current and organized
Capture patient experience content (photos/videos, as appropriate)
Ask happy patients for Google reviews

Team & Operations Support

Communicate clearly with clinicians and team members to ensure a seamless patient experience
Support leadership (CEO and Operations Manager) with day-to-day needs
Step in wherever needed to keep the clinic running smoothly

What We’re Looking For

You might be a great fit if you:

Have a naturally warm, outgoing, and personable presence
Take initiative and don’t wait to be told what to do
Are highly organized and detail-oriented
Are comfortable having clear, confident conversations about scheduling, insurance, and payments
Thrive in a fast-paced environment where priorities can shift
Enjoy variety and being part of a team

This Role Is NOT a Fit If You:

Prefer a rigid, narrowly defined job description
Dislike interacting with people throughout the day
Avoid difficult or uncomfortable conversations
Need constant direction to stay productive

Schedule & Requirements

Part-time (~30 hours per week)
Primarily weekdays between 8:00 AM – 6:00 PM (set schedule preferred)
Occasional availability for weekend educational events
On-site position (not remote)
Must have reliable transportation for off-site errands

Why This Role Matters

You will play a key role in shaping how patients experience our clinic—from the moment they walk in to the way they feel when they leave. You’ll also help ensure our operations run smoothly and our brand shows up consistently in the community.

If you’re someone who takes pride in creating great experiences, staying organized, and being a reliable, positive force on a team—we’d love to meet you.

Apply

Vacancy posted more than 2 months ago

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